Job title: Field Service / Applications Engineer
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: USD $75,000.00
Location: Texas
Job published: 2022-12-06
Job ID: 35596
Contact name: Jordan King
Phone number: +447523845733
Contact email:

Job Description

Job title: Field Service Engineer/ Applications Engineer
Industry: Additive Manufacturing
Salary: $75k
Location: Austin, Texas

An Additive Manufacturing company is looking for a Field Applications and Support Engineer. The individual will be providing applications and training support to customers and partners as well as troubleshooting any issues when they arise.

Job description

  • Deliver any technical assistance and training to customers in support of company products
  • Communicate professionally and clearly with both internal and external customers to provide an exceptional level of customer experience
  • The ability to work with cross-functional teams to develop training plans for customers and employees
  • Support staff and sub-contractors to determine any platform defects and guide solutions
  • Resolve any complex machine operation problems by assisting staff or sub-contractors
  • The ability to determine service level issues directly or indirectly, with customers
  • The ability to communicate effectively with customers to promote any company products and study equipment faults
  • Address any customer complaints and answer questions effectively
  • Interchange troubleshooting and diagnostic issues with the appropriate department.

Experience and Qualifications

  • Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing, and quality.
  • An electromechanical background
  • Military background preferred, not essential
  • The ability to assess equipment faults and irregularities considering all possible scenarios
  • A hands-on aptitude with mechanical and electrical systems as pertains to additive manufacturing
  • BS in a technical field of study (Mechanical Engineering, Electrical Engineering)
  • Equivalent Military Technical Training, or 3-5 years of Service/Applications/Training experience.