Robotics Field Service Engineer
Location: Los Angeles, California
Salary Range: $90,000 - $110,000

About the company: The company is a premier provider of Robotics as a Service (RaaS) solutions within the automation manufacturing industry. With a commitment to enhancing operational efficiency and reliability across various sectors, they employ state-of-the-art robotics technology to meet diverse needs. They are currently in search of a skilled Robotics Field Service Engineer to support their expanding operations.

Role Overview:

The Robotics Field Service Engineer is essential for installing, troubleshooting, and maintaining robotic systems at client sites. This role demands a combination of technical prowess, exceptional customer service, and the ability to navigate a fast-paced work environment independently.

Key Responsibilities:

• Conducting installation, commissioning, and calibration of robotic systems at diverse client locations.
• Offering on-site technical support by troubleshooting and maintaining robotics equipment to ensure minimal operational disruption and optimal functionality.
• Executing regular preventive maintenance activities and recommending system upgrades or replacements when necessary.
• Collaborating with the engineering team to address complex technical challenges and contribute to system enhancements.
• Providing comprehensive training to client staff on the operational and maintenance aspects of the robotics systems.
• Compiling and delivering detailed service reports to document all conducted service activities and recommendations.
• Keeping abreast of advancements in robotics technology to continuously improve service and support processes.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Robotics, or a related technical field.
• A minimum of 3 years’ experience in a similar capacity, with a solid foundation in robotics or automation systems.
• Demonstrated proficiency in installing, troubleshooting, and maintaining advanced robotic systems.
• Strong problem-solving skills with the ability to work autonomously in a dynamic setting.
• Excellent communication and interpersonal skills, capable of effectively training and supporting
• clients.
• Availability for extensive travel to client sites, including potential overnight stays.
• A valid driver’s license and a clean driving record.

What Our Client Offers:

• A competitive salary range of $90,000 - $110,000, based on experience.
• A comprehensive benefits package that includes health, dental, and vision insurance, retirement plans, and paid time off.
• An engaging work environment where you can contribute to transforming the future of manufacturing with innovative robotics solutions.
• Professional development and growth opportunities within a leading firm in the robotics service industry.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a

PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an

organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with

frequent change, delays or unexpected events.

• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at

the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Laser Field Service Technician Active - Regular full-time Technician Elk Grove Village, IL, US As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Mitsubishi Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians typically stay in a hotel nearby the customers facility Monday through Friday. Travel is primarily throughout the US, but can be international in some cases as well. Our services are provided on-site at our customer’s facilities and via telephone if the situation permits. We train the right people for a successful career in the machinery industry and pride ourselves on customer retention. ESSENTIAL RESPONSIBILITIES:

• Travel to customer locations to diagnose complex technical problems and perform on-site repair

• Examine machines mechanically and electrically in order to perform repairs by dismantling machines and rebuilding as needed

• Diagnose technical problems and troubleshoot via telephone • Communicate professionally and effectively with customers • Effectively interpret schematics and block diagrams to analyze and troubleshoot problems • Document in detail product problems and resolutions • Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Working knowledge of machining and manufacturing processes • Ability to use basic hand-tools • Ability to operate a computer with windows operating systems • Excellent oral and written communications skills • Able to be comfortable working with heights • Valid Driver’s License

EDUCATION AND EXPERIENCE:

• Associates or technical degree preferred • Experience with electrical Measurement and inspection techniques (voltmeter,

oscilloscope, and other measuring equipment)

• Experience in troubleshooting and repairing mechanical problems (ball screws, bearings, gearing, and various way systems)

• Experience in Mechanical measurement and inspection techniques (indicators, micrometers, gage blocks and optical comparator. Laser Interferometer and ball bar a plus)

WORKING CONDITIONS: Job operates mainly indoors, but may be exposed to changing weather conditions, such as extreme hot or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. This position generally has a lot of driving and overtime work. Ability to operate a motor vehicle and possession of a valid driver’s license is required.

PHYSICAL REQUIREMENTS: This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a

PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an

organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with

frequent change, delays or unexpected events.

• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at

the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

DMG MORI is one of the largest machine tool manufacturers with a mission to continually strive to be the world’s largest and most respected international manufacturer of lathes, machining centers, multi-axis turning center and grinders. Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineer Laser Specialist Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 Support customer and internal staff for technical troubleshooting and machine repairs with the main focus on the Laser Products

 Visit customers to install machines give customer maintenance training.  Visit customers with down laser machines to make machine repairs as well as recalibrte the machine to factory

geometric tolerance and return machine to customer in good operation condition for customer to make test cut operation of machine and approve machine repairs.

 Record and log activates with the digital service report with customers digital signature of service approval. Digital service report will be recorded in the CRM system

 Perform other duties as assigned (not limited to working on lasers only there will be work to perform on machining centers as well)

Requirements:  Demonstrate high level of customer care while maintaining a friendly and professional approach.  Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint, Adobe.  Maintain a work schedule from 8:30a.m - 5:30p.m or as assigned during the hiring process; Monday through Friday.

Punctuality is a must.  Exceptional written and verbal communication skills.  Strong work ethic.  Ability to remain consistent with these Job Functions and Minimum Requirements listed above.

Education and/or Experience:

 Minimum 5 year of service and/or technical phone support experience.  Must have a Associates or 4 year degree, or equivalent work experience  Ability to work independently as well as on a team.

Work Environment Spend time traveling to customer’s facilities and physically working in the customer’s facilities primarily.

Physical Demands: 8 hour work schedule with overtime as needed. Utilizing a computer, and phone hand tools both mechanical and electrical, will be required to lift and mount machine repair parts as well as work at times from an elevated position.

We are an Equal Opportunity/Affirmative Action Employer M/F/V/D. We maintain a drug-free workplace and perform

pre-employment substance abuse screening.

DMG MORI is one of the largest machine tool manufacturers with a mission to continually strive to be the world’s largest and most respected international manufacturer of lathes, machining centers, multi-axis turning center and grinders. Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Global Service EU Expert Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 Support customer and internal staff for technical troubleshooting and machine repairs with the main focus on the AG products

 Visit customers to install machines give customer maintenance training.  Visit customers with down equipment to make machine repairs as well as recalibrate the machine to factory

geometric tolerance and return machine to customer in good operation condition for customer to make test cut operation of machine and approve machine repairs.

 Record and log activates with the digital service report with customers digital signature of service approval. Digital service report will be recorded in the CRM system

 Share knowledge and important information when working with local office service engineer and apprentices when working at customer.

 Perform other duties as assigned

Requirements:  Demonstrate high level of customer care while maintaining a friendly and professional approach.  Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint, Adobe.  Maintain a work schedule from 8:30a.m - 5:30p.m or as assigned during the hiring process; Monday through Friday.

Punctuality is a must.  Exceptional written and verbal communication skills.  Strong work ethic.  Ability to remain consistent with these Job Functions and Minimum Requirements listed above.

Education and/or Experience:

 Minimum 5 year of service and/or technical phone support experience.  Must have a Associates or 4 year degree, or equivalent work experience  Ability to work independently as well as on a team.

Work Environment Spend time traveling to customer’s facilities and physically working in the customer’s facilities primarily.

Physical Demands: 8 hour work schedule with overtime as needed. Utilizing a computer, and phone hand tools both mechanical and electrical, will be required to lift and mount machine repair parts as well as work at times from an elevated position.

We are an Equal Opportunity/Affirmative Action Employer M/F/V/D. We maintain a drug-free workplace and perform

pre-employment substance abuse screening.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.