Job Description

Job Title: National Field Service Technician 

Location: Michigan, Indiana, Ohio

Salary: $80k - $90k

A leading provider of advanced manufacturing equipment is seeking a highly skilled and motivated National Electro-Mechanical Field Service Technician to support multi-spindle machines and 5-axis grinders across the United States. This field-based role involves traveling to customer sites to install, troubleshoot, maintain, and repair complex electro-mechanical systems. The ideal candidate possesses deep technical expertise, a commitment to customer service, and the ability to work independently in fast-paced environments.

Key Responsibilities:

• Install, maintain, and repair multi-spindle machines and 5-axis grinders at customer facilities nationwide.

• Troubleshoot mechanical, electrical, and control systems to identify root causes and implement effective solutions.

• Deliver clear, detailed service reports outlining repairs performed, parts used, and customer interactions.

• Perform preventative maintenance to optimize machine performance and reduce downtime.

• Support machine rebuild programs, including refurbishment and upgrades to enhance performance and longevity.

• Provide on-site training and technical guidance to machine operators and maintenance personnel.

• Collaborate with engineering and technical teams to resolve complex service issues.

• Maintain an organized inventory of spare parts and manage timely restocking.

• Ensure compliance with all workplace safety standards and practices.

• Travel frequently, often on short notice, and remain on-site for extended periods when necessary.

• Participate in training and collaborative activities at the parent company in Cologne, Germany, and the U.S. headquarters in Jackson, Michigan, as required.

• Maintain up-to-date records of customer equipment, service history, and recommended follow-up actions.

• Assist in other tasks and departmental needs during in-house assignments.

Qualifications:

• High school diploma or equivalent required; an Associate's degree in Electro-Mechanical Engineering, Industrial Maintenance, or a related field is preferred.

• At least 3 years of hands-on experience servicing or troubleshooting multi-spindle machines, 5-axis grinders, or similar advanced manufacturing equipment.

• Solid knowledge of electrical systems, including PLCs and control architectures.

• Proficiency with mechanical systems, including hydraulics, pneumatics, and CNC equipment.

• Ability to interpret technical schematics, blueprints, and manuals.

• Strong analytical and problem-solving abilities with a proactive work ethic.

• Excellent communication skills and customer-facing professionalism.

• Willingness and flexibility to travel extensively, with frequent overnight stays.

• Valid driver’s license and a clean driving record.

• Physical capability to lift and handle tools and equipment up to 50 lbs.

Preferred Skills:

• Experience with CNC control systems such as Siemens, Fanuc, or Beckhoff.

• Certifications in mechanical or electrical fields (e.g., Certified Maintenance Technician, Journeyman Electrician).

• Familiarity with OSHA and other relevant safety standards and procedures.

• Prior experience working with a machine tool manufacturer or industrial service provider.

Work Environment:

• This role is predominantly field-based, requiring work in various environments including production floors and remote industrial sites.

• Flexibility in scheduling is essential, with potential for evening and weekend assignments based on customer needs.

Compensation & Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Employer-matched Health Savings Account (HSA).

• Employer-sponsored life, AD&D, short- and long-term disability insurance.

• Retirement savings plan with employer contributions.

• Paid time off and observed holidays.

• Professional training and certification programs.

• Reimbursement for travel and business-related expenses.