Kensington Consulting Engagement Hub

SALES & OPERATIONS SUPPORT SPECIALIST

Permanent

Full-time

Job ID:

37037

Published date:

2024-10-22

Summary

TITLE: SALES & OPERATIONS SUPPORT SPECIALIST

JOB SUMMARY:

itpstyli LLC, a subsidiary of Concept Machine, provides aftermarket consumables to North American manufacturers that utilize industrial metrology in their quality control processes. Serving industries such as medical, aerospace, recreation, and automotive, among others, itpstyli LLC supports a wide range of applications.

The Sales & Operations Support Specialist is responsible for managing the day-to-day operations of the business unit, including customer support, order fulfillment, and vendor management.

This role offers an exciting opportunity for a driven individual to bring fresh ideas and innovative processes to help grow the business and expand the company’s presence across North America. Additionally, there will be opportunities for career growth as the company continues to scale, offering room for personal and professional development.

CORE RESPONSIBILITIES:

Manage and oversee product and technical sales support for inbound customer inquiries via phone, email, and web orders.

Respond to customer requests for quotes on standard and customized product solutions.

Oversee the entire order fulfillment process, including customer requests, shipping, receiving, and inventory management.

Handle vendor purchasing and receiving to ensure product availability.

Provide support for special projects as needed.

Maintain detailed and accurate database records.

Collaborate with marketing and sales teams to support business objectives.

CORE COMPETENCIES:

Exceptional verbal and written communication abilities.

Strong understanding of business operations and best practices.

Willingness to learn and engage with technical product details.

Excellent attention to detail and strong time management skills.

Proficient in computer applications such as Microsoft Office, QuickBooks, ACT! CRM, or similar accounting and database software.

Strong interpersonal skills with an outgoing personality to foster effective collaboration.

Self-motivated with a commitment to continuous learning and improvement for both personal and business growth.

Ability to embrace change and adapt to evolving business needs.

EXPERIENCE & EDUCATION:

2+ years of customer service and sales experience.

Technical focus is preferred and tech-savvy!

BS/BA degree in any discipline and/or relevant work experience is required.

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Project Engineer

Permanent

Full-time

Job ID:

37036

Published date:

2024-10-22

Summary

Job Summary

Apply engineering skills and experience to identify and improve safety, quality, production, and cost by planning and executing engineering projects while meeting project cost and schedule objectives. Drive continuous improvement within the operations department, supporting all aspects of our facility. Work together with technical team to develop and integrate manufacturing processes for new and improved products. Identify and trouble shoot process issues.

Essential Functions

Performs and executes project management and engineering duties, including but not limited to equipment specification, design, construction, and maintenance of equipment and machinery.
Provide direction in all engineering systems, new installations, repairs, overhauls, modifications, upgrades of all production and support equipment.
Support continuous improvement programs that allow the plants to operate more effectively.
Ensures all systems are working at optimum efficiency, identify issues, conduct root cause analysis, and implement corrective and preventative actions.

Generate and/or provide supporting data analysis to management for capital equipment justifications for manufacturing operations enhancements.

Partners with Operations Management to develop annual capital expense budgets; manage controllable costs against budget and in relation to changes in production or volume.
Work and partner with plant leadership team to achieve business goals.
Update site CMMS system to improve Preventative and Predictive Maintenance programs.
Ensures projects are conducted in compliance with quality policies, as well as in accordance with company safety practices and related local, state, and federal safety / environmental regulations.
Participate in cross-functional project teams to implement creative solutions. Will work within a mix of office, lab, production floor environment.
Interfaces with Quality and R&D to integrate new products or processes.
Coordinates & supervises contractors and internal maintenance as needed.
Conduct process assessment and problem solving as assigned.
Documentation including but not limited to procedures, training, data analysis, planning, reports, etc.
Updating Piping and Instrumentation drawings. (P&ID)
Training operation employees in new products and processes.
Supporting Safety hazard and operability studies, HAZOP/PHA.
Oversees the packaging of hazardous waste generated by activities directed by engineering department.
Assists in waste characterization of engineering generated waste.
Ensures that contractors are following hazardous waste regulations.
Reports any spills or emergency situations to the HSE department.

Participates in annual hazardous waste.

Perform other tasks as assigned.

Required Education

Bachelor’s degree in engineering or related discipline.

Required Work Experience

Demonstrated leadership and management skills.
2 years chemical plant experience.
Proven analytical and problem solving skills with project management experience.

Preferred Education & Experience

5 years of experience in Engineering role.
Experience in capital project management, handling vendors and contractors.
Solid understand of Lean Manufacturing, Six Sigma and 5S disciplines.
Experience working in a unionized environment.

Licensure/Certification

None

Skills & Competencies

Communication Skills

Provides regular, consistent, and meaningful information.
Listens carefully to others and ensures message is understood.
Ensures important matters are shared with all appropriate parties.
Interpersonal and written communication are clear and concise.
Tailors’ communication style to needs of the recipient.
Demonstrates professionalism through body language, including eye contact and posture.

Delivering Results

Achieves excellence in all tasks and goals.
Pushes projects forward despite obstacles.
Depicts a sense of urgency for solving problems and getting work done in the most efficient manner.
Completes work assignments promptly and efficiently.

Prioritizes tasks based on importance.

Interpersonal Skills

Treats others with dignity and respect
Seen by peers as someone whom they can depend on
Pleasant, friendly, cheerful
Polite, courteous, empathetic
Makes a special effort to boost employee morale and create a positive work environment.

Job Knowledge and Skills

Demonstrates skills and knowledge relevant to one's own function or work group.
Applies current best practices in discipline or specialty area.

Stays aware of major developments in discipline or specialty area.
Recognized by customers and team members for functional knowledge and skills.

Problem Solving

Considers multiple sides of an issue.
Weighs consequences before making final decision.
Recognizes issues and determines actions needed to advance the decision-making process.
Follows up, as necessary.
Not discouraged by ambiguous situations

Business Acumen - This Leadership Core Competency involves the ability to manage human, financial, and information resources strategically.

Financial Management – Understands Silberline’s financial processes Prepares, justifies, and administers the budget Monitors expenditures and uses cost benefit thinking to set priorities.
Human Capital Management – Builds and manages the workforce based on Silberline’s goals, budget considerations, and staffing needs Ensures that employees are appropriately selected, appraised, and rewarded; takes action to address performance problems.
Technology Management – Keeps up to date on technological developments Makes effective use of technology to achieve results Ensures access to and security of technology systems.

Leading Change - This Leadership Core Competency involves the ability to bring about strategic change, both within and outside Silberline, to meet organizational goals.

Creativity and Innovation – Develops new insights into situations; questions conventional approaches; encourages new ideas and innovation; designs and implements new or cutting-edge programs/processes.
External Awareness – Understands and keeps up to date on local, national, and international policies and trends that affect the organization and shape stakeholders’ views; is aware of the organization’s impact on the external environment.
Flexibility – Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Resilience – Deals effectively with pressure; remains optimistic and persistent, even under adversity Recovers quickly from setbacks.
Strategic Thinking – Formulates objectives and priorities and implements plans consistent with long-term interests of the organization in a global environment Capitalizes on opportunities and manages risks.
Vision – Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change Influences others to translate vision into action.

Leading People - This Leadership Core Competency involves the ability to lead people toward meeting Silberline’s vision, mission, and goals while aligned with the Silver Seven Core Values Inherent to this is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts

Conflict Management – Manages and resolves conflicts and disagreements in a constructive manner.
Manages Performance of Direct Reports - Provides both positive and constructive feedback in a regular, timely manner.
Developing Others – Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
Team Building – Inspires and fosters team commitment, spirit, pride, and trust Facilitates cooperation and motivates team members to accomplish group goals

Supervisory Responsibility

Support Plant Engineer, supervising Union Maintenance Workers

Travel Required

Limited travel or overnight stays may be required.

Working Conditions and Physical Demands

Work is performed in a plant environment, working near moving mechanical parts, exposure to fumes or airborne particles, and chemicals.
Noise level in the work environment is usually moderate but can be loud when in the production area.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required include close vision, distance vision and ability to adjust focus.
Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.

Signatures

This job description has been approved by:

Manager______________________________________ Date ________________

HR__________________________________________ Date _________________

Employee signature below indicates the employee’s understanding of the requirements, essential functions, and duties of the position.

Employee______________________________________ Date__________________

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QC Supervisor - PreAnalytics

NC, US

Permanent

Full-time

Job ID:

37032

Published date:

2024-10-22

Summary

Job Title:

Quality Control Supervisor – Preanalytics

The person is in charge of:

Quality Control PreAnalytics Laboratory Supervision

Responsibility:

The QCPA Supervisor is responsible for overseeing the daily operations of the QCPA laboratory, including management of Team Lead, Chemical Additive, and QC Inspector teams. The role is responsible for ensuring compliance with internal quality policies and processes, ensuring compliance with regulatory standards, and executing and/or ensuring completion of Vacuette/PreAnalytics products and their components.

Responsibilities include:

Leadership (supervision and mentorship) of various direct-report teams
Tracking attendance of direct reportsCoordinate daily activities to meet departmental KPI’s
Support quality validations activities
Follow appropriate steps for the identification and handling of nonconforming product
Release of Incoming Goods Inspections according to valid procedure(s)
Review and approval of half-finished and finished Vacuette products according to valid procedure(s)
Complete required activities in SAP such as transfers, review, quality hold and releases
Organize and perform special testing in cooperation with QCM PA-L
Perform training and retraining for QC and production personnel
Preparation, edition, and distribution of quality or related documents
Perform periodic inventory and order laboratory supplies as needed
Support maintenance of testing equipment in laboratory and manufacturing including scheduling and/or performance of internal/external calibrations as required
Support administrative duties as assigned
Support for In-process inspections and in-coming goods inspections as needed
Other duties as assigned

Authority includes:

Training of new and/or existing QC employees regarding QC procedures and use of equipment
Release/scrap ERP transactions of product according to valid procedures
Evaluation of products according to valid procedures
Review of and corrections to related QIRs in cooperation with QCM PA-L, Q-ENG-L or designee

Job Requirements:

The following criteria are considered minimums for the role:

Bachelor’s Degree in Science, life sciences, or related field; Bachelor’s Degree is preferred
3 years of relevant leadership experience in a medical device (ISO 13485 preferred) or similar manufacturing environment
2 years GMP, GDP, and GLP work experience in a Quality Control laboratory setting
Advanced-level experience with laboratory testing equipment, instrumentation, and analysis, as well as laboratory data processing and review
Intermediate-level experience with CAQ (Computer Aided Quality) inspections systems
Intermediate-level MS office skills and communication & data management computer skills
Intermediate-level knowledge with basic statistic and calculations; proficient knowledge in applicable chemical calculations preferred

Physical Requirements:

Must be able to stand and walk for up to 8-12 hours
Must be able to lift up to 70 lbs
Must have appropriate vision to perform detailed quality inspections as outlined in SOP’s or TP’s

Employee:

Printed Name

Date Signature Initials

Head of Hiring Department:

Date Printed Name Signature

Human Resources Manager:

Date Printed Name Signature

Distributor: Original to Human Resources. Copy to Employee and Head of Hiring Department.

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Customer Innovation Center Supervisor

SC, US

Permanent

Full-time

Job ID:

37038

Published date:

2024-10-22

Summary

Customer Innovation Center Supervisor

ABOUT THE ROLE:

Overall responsibility for operation of Rock Hill Customer Innovation Center (CIC) resources, including staff of technical and QA resources. The RH CIC will primarily serve as a “beta” environment where technical teams attempt to solve complicated applications challenges that will convince current and prospective customers of the validity of our 3D printing solutions as scale manufacturing assets. A large focus will be producing benchmark parts from prospective customers with our respective machines and materials in order to showcase our quality as well as technical and economic value. The position calls for a hands-on, involved approach to responsibilities and task execution.

The CIC will also serve as a live showroom for prospective customers and be equipped with 3D printers and applicable post-processing equipment. There will also be selective use of the CIC resources by other personnel for applications research & development and similar purposes. The CIC Manager is expected to effectively coordinate the use of the CIC by different stakeholders.

The RH CIC is primarily dedicated to additive manufacturing using plastic materials (SLA, SLS, MJP, DLP, etc.), for demo and benchmarking purposes. In addition to providing strategic and day-to-day management of the CIC, the CIC Manager is expected to have domain expertise in scale manufacturing and associated quality and other processes to help prospective customers “connect the dots” between the “beta” CIC activity and full scale production environment in their factories. This is a client-facing role with 10 - 20% travel to client sites, and or 3D Systems’ other CIC’s.

WHAT YOU’LL DO:

• Develop and implement sound policies, plans, and procedures including, but not limited to, the areas of staffing, capacity planning, resource scheduling, inventory planning, purchasing, manufacturing operations, cost standards, facility safety, equipment maintenance, and product quality.

• Monitor workload and backlog; ensures benchmarking resources are applied properly to support delivery priorities. Monitors actual performance against scheduled performance and seeks to overcome any delays. Regular reporting of global benchmarking activity to stakeholders.

• Interface with sales managers, vertical market leaders, and other stakeholders to ensure that the CIC team meets expectations.

• Partner with other CIC managers to share solutions, ideas and core processes for building out and leveraging the CIC most effectively to meet customer needs. Implement an appropriate QMS to ensure that parts meet necessary quality standards.

• Coordinate and manage administration of CIC resources by different stakeholders and for different purposes.

• Coordinate and manage logistics, quality control, and production of customer benchmark parts and marketing material. Establish programs and sets goals regarding measurement and improvements of operations for assigned areas. Areas include quality, timelines, and cost.

• Create a stimulus for new thinking by showcasing 3DP solutions through, hands-on demonstrations, detailed case-studies, facilitated workshops and training sessions, tailored to our customers’ priorities.

• Ensuring ongoing usage of the CIC and maintain an optimal level of productivity.

• Work with project teams to address specific customer requirements. The CIC is used by product and engineering teams to provide feedback and “voice of the customer” experience to respective teams in order to develop valuable and market relevant products.

• Define requirements and hire talent to carry out our CIC mission, and manage CIC staffing (recruitment, supervision, scheduling, development, evaluation, and disciplinary actions).

• Expedite the development of the CIC team and ensure their product and customer expertise grows exponentially.

• Identify, select and manage effective relationships with other firms (nearby if possible) for subcontracting certain post-processing activities that will not be performed in-house, and incorporating any outsourced work into the overall solution in order to present an integrated application to prospective customers.

WHAT YOU’LL NEED:

Qualifications

Practical and hands-on experience in creating models and developing prototypes.
Experience and knowledge of manufacturing strategies, operations, metrics, quality systems and processes.
Proficiency in a 3D CAD software package is an advantage for this position.
Prior knowledge or experience with additive manufacturing is desired, but not required.
Previous experience in managing (additive) manufacturing service bureaus or contract-manufacturing shops is a plus.
Minimum 5-7 years manufacturing experience required. Bachelor’s degree or commensurate experience required.

WHY 3D SYSTEMS?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

Comprehensive health plans
Generous paid parental and bereavement leave
Hybrid work practices for better work/life balance
Industry leading vacation practices
Paid volunteer time Retirement savings plan with employer matching
Engaging employee recognition program
Opportunities to grow and develop

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QC Team Lead - Injection Molding

NC, US

Permanent

Full-time

Job ID:

37034

Published date:

2024-10-17

Summary

Job Title:

Quality Control Team Lead – PreanalyticsInjection Molding

The person is in charge of:

Quality Control - PreAnalytics Laboratory OperationsInjection Molding

Responsibility:

The Quality Control-Injection Molding Team Lead is responsible for overseeing the daily operations of the QC-IM laboratories and manufacturing inspections. The QCPA Team Lead is responsible for overseeing the daily operations of the QCPA laboratory, including support of Chemical Additive and QC Inspector teams. The QC Team Lead works under the guidance of the QC-IM Supervisor and QC-IM Manager and is responsible for ensuring compliance with Quality Management Systems policies and procedures, regulatory standards, and inspection of GBO NA Injection Molding products. to ensure compliance with internal quality policies and processes, ensure compliance with regulatory standards, and execute and/or ensure completion of Vacuette/PreAnalytics products and their components.

Responsibilities include:

Oversight of Mentorship of various QC- PAIM team performance with escalations to QC-IM Supervisor.
sDirectly responsible mentoring and training QC-IM team members.
Documentation of personnel issues with elevation to QC Supervisor as needed
Coordinating daily operational activities to meet departmental Safety, People, Quality, Responsiveness, and Cost KPI’s.
Coordinating and performing QC inspection and release for incoming, semi-finished, and finished IM goods inspections according to valid procedure(s).
Providing direct oversight for the identification and handling of nonconforming IM product according to valid procedure(s).
Performing timely compliance review and closure of IM production batch records.
Accurately documenting and submitting QC and Production Batch records following Good Manufacturing Practice (GMP).
Performing timely measurement and reporting for IM Quality Assurance and Engineering validation activities including IQ, OQ, PQ, Product Verifications, Engineering Studies, Measurement Requests, etc.Coordination of routine activities to align with internal procedures including QC testing in Assembly, preparation of standards, system suitability, cleaning/maintenance for lab equipments:
Supporting maintenance of QC-IM testing equipment in laboratory and manufacturing areas including troubleshooting, scheduling, and/or the performance of internal/external calibrations as required.
Performing periodic cycle counting and ordering of QC-IM laboratory supplies as needed.
Performing other administrative duties to ensure QC-IM operational readiness as required.

- QC testing for Vacuette Production support (IPCs, IGIs, etc.)
- Preparation of various standards
- Performance of system suitability
- Cleaning/Maintenance requirements for lab equipment/instrumentation
Release of raw materials and components per internal procedures
Review and approval of half-finished and finished Vacuette products according to valid procedure(s)
Release of Incoming Goods Inspections according to valid procedure(s)
Performance of periodic inventory and ordering laboratory supplies as needed
Completion of QC testing per internal procedures
Cleaning and sanitation of laboratory / QC areas
Troubleshooting of test methods and equipment as directed by leadership
Support maintenance of testing equipment in laboratory and manufacturing including scheduling and/or performance of internal/external calibrations as required
Assist in training and re-training of new and growing team members
Support quality validations activities
Preparation, edition, and distribution of quality or related documents
Perform requirements for SAP Key User functions in QM
Complete required activities in SAP such as transfers, review, quality hold and releases
Follow appropriate steps for the identification and handling of nonconforming product Restriction of non-conforming product per appropriate QMI documents (physical and SAP)
Organize and perform special testing in cooperation with QCM PA-L
Support administrative duties as assigned
Other duties as assigned

Authority includes:

The direct monitoring and reporting of employee compliance in accordance to GBO NA Safety, Quality, HR, and payroll policies with management escalation to the QC-IM Supervisor and Manager.
The evaluation of IM products, control of non-conforming IM products, and QC-IM release according to valid procedures.
Responsible for ERP transactions such as stock transfers, quality hold and releases (SAP).
Responsible for reporting and troubleshooting QC-IM inspection devices/equipment and Laboratory Information Management System (Babtec).

Training of new or existing QC employees regarding QC procedures and use of equipment

Release/scrap ERP transactions of product according to valid QMI documents
Evaluation of products according to valid QMI documentsprocedures
Review of and corrections to related QIRs in cooperation with QCM PA-L, Q-ENG-L or designe

Job Requirements:

The following criteria are considered minimums for the role:

High School diploma or GED; Associate’s Degree in Science, life sciences, or related field preferred; Bachelor’s Degree is preferred
5 years of experience in an ISO 9001, ISO 13485, or similar regulated manufacturing environment
3 years of direct Quality Control experience
2 years GMP, GDP, and GLP work experience in a Quality Control laboratory setting; ISO 13485 manufacturing environment preferred
BeginnerIntermediate-level experience with laboratory testing equipment, instrumentation, and analysis, as well as laboratory data processing and review
Beginner-level experience with CAQ (Computer Aided Quality) inspections systems
Intermediate-level MS office skills
Intermediate-level knowledge of statistics, calculations, and reporting
Intermediate-level MS office skills and communication & data management computer skills
Intermediate-level knowledge with basic statistic and calculations; proficient knowledge in applicable chemical calculations preferred

Physical Requirements:

Must be able to stand and walk for up to 8-12 hours
Must be able to lift up to 570 lbs
Must have appropriate vision to perform detailed quality inspections as outlined in SOP’s or TP’s

Employee:

Printed Name

Date Signature Initials

Head of Hiring Department:

Date Printed Name Signature

Human Resources Manager:

Date Printed Name Signature

Distributor: Original to Human Resources. Copy to Employee and Head of Hiring Department.

Read More Apply Now

QC Supervisor - Injection Molding

NC, US

Permanent

Full-time

Job ID:

37033

Published date:

2024-10-17

Summary

Job Title:

Quality Control Supervisor – PreanalyticsInjection Molding

The person is in charge of:

Quality Control PreAnalytics LaboratoryInjection Molding SupervisionOperations

Responsibility:

The Quality Control-Injection MoldingCPA Supervisor is responsible for overseeing the daily operations of the QC-IMPA laboratories and manufacturing inspectionsy, including management of QC-IM Team Leads, and Chemical Additive, and QC-IM InspectorOperators teams. The role reports to the QC-IM Manager and is responsible for ensuring compliance with internal Quality Management Systemsquality policies and proceduressses, ensuring compliance with rregulatory standards, and executing and/or ensuring inspection completion of GBO NA Vacuette/PreAnalyticsInjection Molding products and their components.

Responsibilities include:

Active Lleadership, (supervision, and mentoringship) of various direct -reports. Tasks include goal setting and regular performance review for direct reports. teams
Tracking attendance of direct reports
Coordinateing daily activities operational activities to meet departmental KPI’sSafety, People, Quality, Responsiveness, and Cost KPI’s.
Coordinating and performing QC inspection and release for incoming, semi-finished, and finished IM goods inspections according to valid procedure(s).
Providing direct oversight for the identification and handling of nonconforming IM product according to valid procedure(s).
Performing timely compliance review and closure of IM production batch records.
Establishing clear procedures and documents compliant to Good Manufacturing Practice.
SupportPerforming timely execution of IM Quality Assurance and Engineeringquality validations activities including IQ, OQ, PQ, Product Verifications, Engineering Studies, Measurement Requests, etc.
Restriction of non-conforming product according to appropriate QMI documents (physical and SAP)Follow appropriate steps for the identification and handling of nonconforming product
Release of Incoming Goods Inspections according to valid procedure(s)
Review and approval of half-finished and finished Vacuette products according to valid procedure(s)
Perform requirements for SAP Key User functions in QM
Complete required activities in SAP such as transfers, review, quality hold and releasesSupporting Regulatory Affairs by performing IM customer complaint investigations, change control, internal/external audits, and corrective actions.
Organize and perform special testing in cooperation with QCM PA-L
Perform training and retraining for QC and production personnel
Preparation, edition, and distribution of quality or related documents
Perform periodic inventory and order laboratory supplies as needed
Supporting maintenance of QC-IM testing equipment in laboratory and manufacturing areas including troubleshooting, scheduling, and/or the performance of internal/external calibrations as required.
Performing periodic cycle counting and ordering of QC-IM laboratory supplies as needed.
Performing other administrative duties to ensure QC-IM operational readiness as required.
Support administrative duties as assigned
Support for In-process inspections and in-coming goods inspections as needed

Other duties as assigned

Authority includes:

The recruiting, hiring, training and retraining for QC-IM Leads and Operators.
The direct monitoring and management of employee compliance in accordance to GBO NA Safety, Quality, HR, and payroll policies.
Training of new or and/or existing QC employees regarding QC procedures and use of equipment
Release/scrap ERP transactions of product according to valid QMI documents
The Eevaluation of IM products, control of non-conforming IM products, and QC-IM release according to valid procedures.
Responsible for ERP transactions such as stock transfers, quality hold and releases (SAP).
Responsible for the creation, revision, and distribution of QC-IM documents.
Responsible for the creation, revision, and distribution of testing plans in the QC-IM Laboratory Information Management System (Babtec).
Review of and corrections to related QIRs in cooperation with QCM PA-L, Q-ENG-L or designee

Job Requirements:

The following criteria are considered minimums for the role:

Associate’s Degree in Science, life sciences, or related field; Bachelor’s Degree is preferred
73 years of relevant leadership experience in an medical deviceISO 9001, ( ISO 13485, preferred) or similar regulated manufacturing environment; relevant leadership experience preferred.
5 years of direct Quality Control work experience
IntermediateBeginner-level experience with laboratory testing equipment, instrumentation, and analysis, as well as laboratory data processing and review
Beginner-level experience with CAQ (Computer Aided Quality) inspections systems
Intermediate-level MS office skills and communication & data management computer skills
Intermediate-level knowledge of statistics, calculations, and reportingwith basic statistic and calculations; proficient knowledge in applicable chemical calculations preferred

Physical Requirements:

Must be able to stand and walk for up to 8-12 hours
Must be able to lift up to 570 lbs
Must have appropriate vision to perform detailed quality inspections as outlined in SOP’s or TP’s

Employee:

Printed Name

Date Signature Initials

Head of Hiring Department:

Date Printed Name Signature

Human Resources Manager:

Date Printed Name Signature

Distributor: Original to Human Resources. Copy to Employee and Head of Hiring Department.

Read More Apply Now

Technical Marketing Manager - Functional Applications

Permanent

Full-time

Job ID:

37030

Published date:

2024-10-14

Summary

Job Title: Marketing Manager

Location: Pennsylvania

Salary: $130k

Primary Responsibilities:

Identify and assess market/customer needs for pigments and products in Functional Applications.
Ensure product portfolio aligns with market needs and guide product development initiatives.
Conduct competitive analysis, including market share and growth trends.
Develop and implement market segment strategies and expansion plans.

Customer and Sales Support:

Provide technical marketing support for Functional Applications (Additive Manufacturing, Metal Powders) and Functional Coatings (Corrosion Protection, Lightweight Concrete).
Manage technical requests, field service support, product specifications, and complaint resolution.
Ensure appropriate marketing and technical tools are available.
Offer application-specific support for metal alloy bars, wires, and powders in industries such as casting, metal 3D printing, surface treatment, and powder metallurgy.

Commercial Activities:

Lead commercial functions such as lead generation, customer qualification, sample fulfillment, and pricing discussions.
Define pricing strategies and value propositions for Functional Applications products.

Engagement in Commercial Efforts:

Provide product training for customers and sales teams.
Participate in customer visits and pricing discussions.

Portfolio Management and Product Development:

Manage the product portfolio for Functional Applications.
Define R&D project goals and intellectual property strategies.
Oversee new product launches and develop marketing tools.

Key Responsibilities:

Understand market/customer requirements through direct interaction and trade show participation.
Ensure the product portfolio meets customer needs and strengthens market leadership.
Initiate and coordinate product development activities.
Conduct competitive analysis and communicate findings.
Provide technical service support, including product launches and complaint resolution.
Ensure product specifications align with customer technical requirements.
Define and communicate value propositions for all value-added products.
Act as the liaison between regional Technical Marketing teams.
Ensure technical tools are available to support customer needs.
Maintain active customer engagement, including necessary travel.
Provide training to customers and sales teams.
Support pricing discussions and negotiations.
Coordinate sample stock inventory for new and existing products.
Participate in trade fairs and exhibitions.
Develop product specifications and technical documents.
Define quality control methods and ensure test equipment capability.
Participate in management activities like ALTANA X, ISO, SAP, and CRM.

Position Requirements:

Bachelor’s or Master’s degree in materials science, preferably with a focus on metallurgy.
Minimum of 3 years of experience in technical, marketing, or sales roles.
Experience in Additive Manufacturing required; background in Specialty Chemicals desirable.
Proven leadership and team collaboration skills.
Strong strategic thinking and ability to execute plans.
Capable of managing multiple activities and projects.
Excellent communication, organizational, and presentation skills.
Proficiency in PowerPoint, MS Word, Excel, SAP, Salesforce, and Business Objects.
Willingness to travel up to 40%.

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Field Service Engineer

Permanent

Full-time

Job ID:

37031

Published date:

2024-10-14

Summary

Job Title: Field Service Engineer

Location: Seattle

Salary: $83k - $114k

Job Description:
The Field Service Technician is responsible for repairing and installing high-speed 5-Axis CNC machining centers at customer facilities.

Job Purpose:
To ensure the highest levels of customer satisfaction by maintaining advanced CNC machine tools on-site.

Duties and Responsibilities:

Must possess a strong mechanical background with the ability to resolve complex mechanical issues.
Requires in-depth knowledge of electronics and electrical systems.
Ability to perform precise mechanical adjustments using precision measuring tools and equipment is essential.
Experience with CNC machine tools is required.
Knowledge of CNC and PLC controls is necessary. Familiarity with Siemens CNC controls is preferred. Experience with laser calibration equipment is an advantage.
Strong troubleshooting and problem-solving skills are essential.
Responsible for the troubleshooting, repair, and installation of advanced machine tools, including mechanical, electronic, hydraulic, and pneumatic components.
Position is based in Seattle with travel required, approximately 50% outside the local area. May require extended periods away from home, potentially several weeks at a time.
Must be a self-starter, capable of working independently without supervision.
Required to document service and installation activities by completing forms, reports, and records.

Salary/Benefits:
Compensation will be based on experience, skills, and abilities. Full company-paid benefits are provided.

Skills/Qualifications:

Strong mechanical aptitude
Proficient in electronics troubleshooting
Analytical thinking and problem-solving skills
Sound judgment and decision-making abilities
Strong customer relationship skills
Competency in equipment maintenance
Excellent reporting and communication skills
High attention to detail and quality focus
Results-driven and able to maintain confidentiality

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Sales Engineer

Akron, NY

Permanent

Full-time

Job ID:

37029

Published date:

2024-10-10

Summary

Job Title: Sales Engineer

Location: New York

Salary: $50- $75k

Position Overview
A dynamic, enthusiastic, and experienced Capital Equipment Outside Sales Engineer is being sought to join the team. The ideal candidate will have a strong background in capital equipment sales, preferably with experience in the sheet metal machinery industry. This role requires a highly organized individual who is independent and possesses a “hunter” mindset. Extensive travel to meet with clients and prospects will be necessary. The position combines technical expertise, sales acumen, and a passion for exceeding customer expectations.

Key Responsibilities
The Sales Engineer will play a crucial role in the organized development of the assigned sales territory. The position will focus on acquiring and developing new customers and markets while nurturing repeat sales to existing customers.

Sales & Business Development

Identify and target new business opportunities within the assigned territory through cold calls, inbound leads, and external marketing initiatives.
Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.
Conduct product presentations and demonstrations for prospective clients.
Collaborate with the National Sales Manager to negotiate and close sales orders, ensuring profitable outcomes for the company.
Travel extensively within the assigned territory to meet clients, attend industry events, and participate in trade shows.
International travel to the company’s head office in Belgium may be required for events and customer presentations.

Technical Expertise

Understand customer requirements through in-person site visits and follow-up meetings with internal Product Managers to define customer-specific solutions.
Skilled in identifying customer needs and recommending appropriate equipment solutions.
Knowledge and experience with various types of capital equipment, including but not limited to CNC laser cutting machines, press brakes, punch presses, shearing machines, and automated material handling systems.
Collaborate with engineering and technical teams to address customer requirements and resolve issues.

Qualifications

A two-year degree is required; a four-year degree in engineering, business, or a technical discipline is preferred.
A minimum of five years of experience in capital equipment sales or a related industry is necessary.
Preferred experience in sheet metal machinery.
A proven track record of achieving and exceeding sales targets.
Strong technical knowledge of capital equipment, with the ability and desire to learn and adapt quickly to new technologies.
Excellent customer service, communication, negotiation, and presentation skills.
Highly organized with strong attention to detail and follow-up.
Ability and willingness to travel extensively (up to 75% of the time).
Knowledge of the territory regarding geography, industry, and prospective clients within it.
Proficiency in Salesforce CRM software and Microsoft Office Suite.

What Is Offered
The company offers a comprehensive compensation package, including:

A highly attractive compensation package consisting of base salary, uncapped tiered commission, and sales bonus.
A company vehicle, including required insurance and maintenance.
Medical benefits.
Vision benefits.
Flexible Spending Accounts (FSA).
Employee Assistance Program.
Life insurance benefits.
Disability insurance.
Accident and critical illness benefits.
Legal services insurance.
Personal cancer indemnity plan.
Work-life benefits.
401(k) contributions.
Paid time off and holidays.

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Service Administrator

Delafield, WI

Permanent

Full-time

Job ID:

37026

Published date:

2024-10-07

Summary

Title: Service Admin

Reports To: Service Manager

Location: Plymouth, Minneapolis

Position Summary

A leading provider of calibration services is hiring a Service Administrator who will perform a variety of routine field service dispatch and customer service functions for the field service department.

You will be responsible for providing service request dispatching for the installation and repair of CNC machining equipment in the field, and support with inside sales parts orders & machine installation project coordination as workload requires.

Core Responsibilities

Receipt and dispatch of service requests to field service technicians. Including preparation of pre & post-service documentation, parts availability/usage, as well as communications with customers before, during, and after service is completed.
Ensuring all service & installation requests are completed promptly and are escalated properly when not completed per contractual timelines.
Provided support for inside parts sales as time and workload required.
Providing support for the Installation Project Manager as time and workload are required.

Core Competencies

Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently
Demonstrates a sense of urgency to attain and exceed desired results
Demonstrates a sense of confidentiality
Ability to leverage a variety of resources and work through others
Ability to balance simultaneous projects while meeting assigned project timelines
Able to maintain a high level of confidentiality
Forward-looking thinker, who actively seeks opportunities and proposes solutions
Demonstrates commitment to safety first; communicates safety concerns;

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