We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

5829 West Sam Houston Parkway North Houston Texas 77041

Company Overview

TECH CNC was founded in Houston Tx in May of 2018 to serve as the best choice for all CNC-related

services, consulting, and sales. We pride ourselves on finding a solution to all challenges we are asked to

assist with. We have our office and service shop in the NW of Houston. Growth in our customer base

and machine sales has allowed us to allow others to grow along with us during this exciting time. With

customers in all manufacturing sectors and educational institutions while sitting on college boards and

sponsoring local high schools. We build our team with family values and advocate a work-life balance of

professional and personal growth.

Position: Senior Field Service Engineer

Job Description:

Candidate must be able to work independently.

Have Working Knowledge of 1 or more of the following controls: Fanuc, Siemens, PLC Programming,

Mechanical and Electrical systems on CNC Mills and Lathes. Must be able to Troubleshoot and Identify

Parts required to complete repair—Fanuc Control Retrofit knowledge. Candidate with prior CNC

machine operating experience is a plus.

Develop best methods in line with the innovative approach that TECH CNC LLC holds as a standard.

Travel Requirements:

The majority of the work is in the Houston Metro Area. Must be able to Travel a minimum of 25%

throughout the USA.

Physical Requirements:

Must be able to lift up to 50 lbs., bend, jump, and climb in and out of machines using all safety measures

and protocols.

Education Requirements:

B.A Degree in either Mechanical or Electrical Engineering or Equivalent Preferred but not required with

proper experience.

Benefits:

12 days’ vacation after 90 days (prorated from start date)

Paid Holidays

Medical, Vision, and Dental

Career growth, college reimbursement, onsite and outside training

Bonus program

Car allowance, gas card, tolls paid, work tools, and laptop provided.

Work Culture:

At TECH CNC, we promote diversity and a cross-training mentality to strengthen our team, make them

more flexible, and help them gain knowledge through regular company meetings and social team-

building events. TECH CNC sets the bar high and invests our time and expertise into our team and

clients. We believe that each of our team members has a say and is an integral part of the success and

growth of our organization. Advancement is not only an opportunity but an expectation.

Position Headquartered in HOUSTON TEXAS.

Nidec Machine Tool America

46992 LIBERTY DRIVE . WIXOM, MI 48393 . PHONE 248-669-6136 . FAX 248-669-0614

JOB DESCRIPTION

Job Title:

Field Service Technician Reports to:

Nidec Machine Tool America (NMTA) Department Manager Description: This is a field service position, for metal cutting machine tools, primarily related to, but not totally inclusive of, gear generating machine tools. The position requires extensive travel throughout North America servicing machine tool mechanical and electrical systems. Training end users on the programming, operation, and maintenance of the machines is also a primary function of this position. Overtime and occasional weekend and holiday work hours will be required on an as needed basis. Primary Responsibilities:

• Installation, programming, safe operation and maintenance training of primarily CNC gear generating machine tools and automated systems. Machines such as hobbing, shaping, shaving, grinding, and honing, are primarily manufactured by Nidec Machine Tool Corporation, Japan.

• Setup and train customers, at their plant facility, on CNC gear machines with customer supplied tooling (fixtures and cutters) or tooling supplied with the machine from the factory.

• Advise customer on proper cutting conditions and offer advice on cutting tools and work holding methods to achieve optimum cutting conditions.

• Answer all questions at the customer site on training items either from learned knowledge or by obtaining answers from technical advisors staffed at NMTA.

• Troubleshoot, diagnose and repair both minor and major mechanical and electrical malfunctions at the customer facility, independently, without direct supervision.

• Written documentation of reported problems, via field service reports and additional reporting methods and policies developed by NMTA on observation, troubleshooting and root cause analysis of the actual condition using clear, concise description of the corrective measures.

• Perform preventative maintenance (PM) to a scheduled outline/checklist and instruct customers on proper PM schedule development and adherence to the schedule.

• Installation of new machine software and PLC/PMC ladder logic. In addition, full capability to use the PLC/PMC as a diagnosis tool and to write minor ladder in the field is required.

• Work directly with engineering and service staff from the machine manufacturer for continuous knowledge improvement, documenting and subsequently teaching other service technicians on new procedures, machines and technologies.

• Develop and maintain with the technical services department written diagnostic and corrective action procedures for improved customer and internal support.

• Self-teach on basic new controls systems and have the ability to train both internal personnel and customers.

• Promote the sale of preventative maintenance programs and machine tools products and offered by NMTA.

Nidec Machine Tool America

46992 LIBERTY DRIVE . WIXOM, MI 48393 . PHONE 248-669-6136 . FAX 248-669-0614

• Telephone support to customers and other field service technicians will be required when no dispatch location is scheduled.

Primary Responsibilities Cont’d:

• Support and assist NMTA staff on interdepartmental projects and special tasks/activities as directed by NMTA management.

• Support and assist in training of less seniority and experienced service personnel as required by management

Requirements:

• A minimum of 5 years’ experience in machine tool field service

• Good oral and written communication with mid level of computer literacy and the ability to work

with most commercially available PC applications software.

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on

location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or

by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with CNC machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an

organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with

frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening