Title: Service Engineer

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 80%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export

licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of

DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function

satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities

required. Reasonable accommodations may be made to enable qualified individuals with disabilities

to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC

machine tools on location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports

pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together

with Customer’s Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and

maintenance of newer product lines.

• Establish and build exemplary communication and customer service relationships with

customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer

needs and solicit customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of

CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens

and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service

orientation.

• Must be able to interact and effectively communicate in person and over the phone with

people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder

diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and

able to deal with frequent change, delays or unexpected events.

• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee

is expected to work at the Technical Center when not visiting customers.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: AREA SALES MANAGER

Reports to: Sales Director

Location: DMG MORI USA, Technical Center

Hours: Core Business Hours

Classification: Exempt

Travel: 80%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

The Area Sales Manager (ASM) is principally responsible for the sale of DMG MORI products to provide innovative solutions to

customer work requirements on DMG MORI machine tools. The position reports to the Regional Sales Director on the

development of prospective accounts and retention of current customers.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions.

• Building and fostering customer relationships.

• Promoting the sale of Company products and providing technical sales support.

• Conferring with Applications Engineers to assess equipment needs.

• Developing, presenting, or responding to proposals for specific customer requirements.

• Recommending improved materials or machinery to customers.

• Proactively visit customer facilities for review of outstanding engineering and service-related problems, including

strategic review of sales opportunities for up to, but not limited to, a minimum of 25 visits per week

• Proactively visit customer facilities in order to resolve difficult engineering issues.

• Report requirements: Territory Planning and MIS reports are to be submitted weekly. Expense reports are to be

submitted timely, per expense policy requirements.

• Semiannual visits to OEM factories in Japan, Germany, Italy, and China.

• Develop strategic and tactical plans in order to accomplish yearly sales goals.

• Partner with engineering staff for demonstrations.

• Other duties as assigned.

Minimal Requirements

• Bachelor’s Degree in science from an accredited university.

• 3-5 years in B2B sales/Business Development.

Work Environment:

General office environment will be experienced. There will be periodic exposure to manufacturing environments which

may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual

machinery.

Physical Demands:

Frequent: Traveling, operating a vehicle, sitting at desk, utilizing computers and phones, standing and walking.

Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Occasional: Bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Service Technician

Job Details

Job Location

HFO Milwaukee - Brookfield, WI

Description

POSITION SUMMARY:

Position is responsible for performing troubleshooting, problem solving, preventative maintenance,

service, and repair of machine tools at customer site and on company facility. Incumbent performs

all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a

team and assists team members as required. Makes recommendations to supervisor on process

improvements to ensure customer satisfaction.

ESSENTIAL RESPONSIBILITIES:

▪ Performs troubleshooting and problem solving of CNC Machine Tools.

▪ Performs high quality, efficient and timely machine/tooling installation as assigned.

▪ Performs high quality, efficient and timely repair and preventative maintenance as assigned.

▪ Ensures high quality levels/standards in all work performed and follows all safety procedures

and requirements.

▪ Trains and instructs customers, and internal team members, on proper installation,

service/repair procedures for current & new equipment/machines and processes.

▪ Using Service software, accurately documents all actions and findings, completes, and

reports parts required and repair. Reporting is required same day, and at the maximum

within 24 hours.

▪ Consults with other team members, internal departments and/or external vendors to

resolve issues related to installation and service/repair.

▪ Continuously reviews current processes and searches out improvement methods.

Recommends modifications and improvements to machine/equipment, processes, and

procedures.

▪ Communicates as needed to our customers including notification of arrival, progress

updates, and checking out upon leaving the customer site.

▪ Progressive development of skills should be cultivated through further education, seminars,

company training and other external resources such as reading material.

▪ Responsible for the cleanliness, care, and upkeep of all company property.

▪ Based on business need, assists, supports and/or performs other job functions within

department or other work areas within scope and ability.

Qualifications

ESSENTIAL REQUIREMENTS:

▪ Associates Degree or certification in the troubleshooting, repair, and installation of CNC

Machine Tool Products.

▪ Minimum 2 years experience in the troubleshooting, installation, and repair of Machine

Tools Products.

▪ A valid Drivers License, a good driving record, and the ability to “legally” operate a company

“Service” vehicle or personal vehicle for company business. (You may be required to drive

your personal vehicle for business until a company vehicle is assigned).

▪ Good interpersonal communication skills. Ability to maintain professional conduct when

dealing with customers, peers, builder representatives and suppliers.

▪ Demonstrated self-starter and effective planning and organization skills.

▪ Ability to participate as a member of a team, crossing department and divisional lines.

▪ Ability to use PC and job-related software/programs for programming,

documentation/record keeping.

▪ Physical demands: continuous bending, stooping, standing, climbing, step stool climbing,

lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.

▪ Willing to work flexible hours, including weekends and evening hours as required by

customer.

▪ Must be able to travel in support of training, out-of-state or out-of-country customers, and

assist other divisions as required to support business demand. Ability to obtain and maintain

a valid Passport.

▪ Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on

your own personal credit history to utilize for business expenses and occasional travel

requirements.

Working Conditions:

Work uniforms are company provided. Manufacturing work environment which includes moving

mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous

and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD

viewing and key entry. Internal/external customer communications with vendor and supplier

contact. Employee requirement to utilize Gosiger and customer safety guidelines and procedures.

Job Title: Hydraulic System Engineer Location: Houston, Texas (Onsite, 5 days a week) Company: Bray International, Inc.

Job Summary

Bray International, Inc., a leader in industrial flow control solutions, is seeking a Hydraulic System Engineer to join our team. In this role, you will be responsible for designing hydraulic control systems for actuators, working with production teams to resolve manufacturing and supply chain challenges, and providing technical support to our sales department. You will collaborate closely with project managers and other engineers to ensure hydraulic systems are efficiently designed, integrated, manufactured, installed, and maintained. The ideal candidate will have a strong understanding of hydraulic components (such as solenoids, control valves, and accumulators) and experience interfacing these systems with PLCs and controllers.

Primary Responsibilities

• Design Hydraulic Systems: Utilize computer-aided design (CAD) software to create hydraulic actuator control systems.

• Collaboration: Work closely with project managers and engineering teams to ensure proper integration of hydraulic systems, including valves and other components.

• System Simulation & Analysis: Conduct hydraulic system simulations, analyze data, and ensure systems meet performance specifications and industry standards.

• Testing & Validation: Perform tests on hydraulic systems to verify compliance with industry regulations and ensure optimal performance.

• Maintenance Scheduling: Develop and maintain schedules for the service and upkeep of hydraulic systems installed in the field.

• Technical Support: Provide engineering support for sales and customer service teams, addressing any technical inquiries related to hydraulic systems.

Qualifications

• Education: Bachelor's degree in Mechanical Engineering or a related field.

• Experience: 7+ years of hands-on experience working with hydraulic systems, including actuator design and integration.

• Technical Skills:

o Strong understanding of fluid dynamics, mechanical systems, and hydraulics.

o Proficiency in CAD software (preferably SolidWorks).

o Knowledge of hydraulic components such as solenoids, control valves, accumulators, and their integration with PLCs and controllers.

• Problem-Solving Skills: Excellent analytical and troubleshooting skills, with the ability to solve complex engineering challenges.

• Communication: Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Attention to Detail: Ability to manage multiple projects and tasks while maintaining attention to detail and quality standards.

Working Conditions

• This position is primarily based in an office or laboratory setting, though occasional site visits to installation locations and vendor facilities may be required.

• Some travel may be necessary for project site visits or vendor meetings.

Why Work for Us?

At Bray International, we are proud to be a family-owned company with over 30 years of engineered excellence. We are dedicated to providing innovative flow control solutions and fostering a collaborative, inclusive work environment.

What We Offer:

• Competitive Pay Plans

• Comprehensive Benefits (effective after 30 days of employment):

o Medical, dental, vision, and life insurance

o Paid holidays and vacation

o 401(k) plan with matching contributions

• Healthy Work Environment: Smoke-free, drug-free workplace that prioritizes safety and productivity.

• Career Growth Opportunities: We are committed to your professional development and offer avenues for advancement within the company.

• Company Culture: Bray is a family-oriented company that values collaboration, integrity, and excellence.

Additional Information

• Immigration sponsorship is not offered for this position.

• Staffing and recruiting agencies are not invited to submit unsolicited candidates for this job posting.

Join Bray International and become part of a dynamic team that’s shaping the future of industrial control systems. Apply today!