Service Technician

Job Details

Job Location

HFO Milwaukee - Brookfield, WI

Description

POSITION SUMMARY:

Position is responsible for performing troubleshooting, problem solving, preventative maintenance,

service, and repair of machine tools at customer site and on company facility. Incumbent performs

all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a

team and assists team members as required. Makes recommendations to supervisor on process

improvements to ensure customer satisfaction.

ESSENTIAL RESPONSIBILITIES:

▪ Performs troubleshooting and problem solving of CNC Machine Tools.

▪ Performs high quality, efficient and timely machine/tooling installation as assigned.

▪ Performs high quality, efficient and timely repair and preventative maintenance as assigned.

▪ Ensures high quality levels/standards in all work performed and follows all safety procedures

and requirements.

▪ Trains and instructs customers, and internal team members, on proper installation,

service/repair procedures for current & new equipment/machines and processes.

▪ Using Service software, accurately documents all actions and findings, completes, and

reports parts required and repair. Reporting is required same day, and at the maximum

within 24 hours.

▪ Consults with other team members, internal departments and/or external vendors to

resolve issues related to installation and service/repair.

▪ Continuously reviews current processes and searches out improvement methods.

Recommends modifications and improvements to machine/equipment, processes, and

procedures.

▪ Communicates as needed to our customers including notification of arrival, progress

updates, and checking out upon leaving the customer site.

▪ Progressive development of skills should be cultivated through further education, seminars,

company training and other external resources such as reading material.

▪ Responsible for the cleanliness, care, and upkeep of all company property.

▪ Based on business need, assists, supports and/or performs other job functions within

department or other work areas within scope and ability.

Qualifications

ESSENTIAL REQUIREMENTS:

▪ Associates Degree or certification in the troubleshooting, repair, and installation of CNC

Machine Tool Products.

▪ Minimum 2 years experience in the troubleshooting, installation, and repair of Machine

Tools Products.

▪ A valid Drivers License, a good driving record, and the ability to “legally” operate a company

“Service” vehicle or personal vehicle for company business. (You may be required to drive

your personal vehicle for business until a company vehicle is assigned).

▪ Good interpersonal communication skills. Ability to maintain professional conduct when

dealing with customers, peers, builder representatives and suppliers.

▪ Demonstrated self-starter and effective planning and organization skills.

▪ Ability to participate as a member of a team, crossing department and divisional lines.

▪ Ability to use PC and job-related software/programs for programming,

documentation/record keeping.

▪ Physical demands: continuous bending, stooping, standing, climbing, step stool climbing,

lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.

▪ Willing to work flexible hours, including weekends and evening hours as required by

customer.

▪ Must be able to travel in support of training, out-of-state or out-of-country customers, and

assist other divisions as required to support business demand. Ability to obtain and maintain

a valid Passport.

▪ Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on

your own personal credit history to utilize for business expenses and occasional travel

requirements.

Working Conditions:

Work uniforms are company provided. Manufacturing work environment which includes moving

mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous

and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD

viewing and key entry. Internal/external customer communications with vendor and supplier

contact. Employee requirement to utilize Gosiger and customer safety guidelines and procedures.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine

tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on

location or by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

DMG MORI office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

JOB DESCRIPTION

Name: xxx

U F QMI 06.05-02 Rev. 02 Job Description Editor: D. Babay Release: L. Fortune-Coltrane Valid from August 16, 2021, Page 1 of 4 Date: August 11, 2021 Date: August 11, 2021

Job Title:

Financial Accounting Manager

The person is in charge of: Accounting/Finance Department

This person reports to: Head of Controlling and Financial Accounting

This job is substituted by: Head of Controlling and Financial Accounting

Responsibility: • Responsibility for the preparation of monthly and annual

financial statements in accordance with the local GAAP/IFRS

• Reconciliation of the financial statements from local GAAP to IFRS

• Responsible for accompanying the audit of the annual financial statements by the auditor

• Assist tax-related (domestic and foreign) agendas (especially VAT, corporate income tax, transfer pricing) including tax returns in cooperation with external tax advisor & global tax department

• Responsible for Accounts Payable, Accounts Receivable, Payroll, Concur , Financial and Management Accounting

• Drives improvements in the execution of global financial accounting policies, procedures, and controls to safeguard company capital assets and ensure compliance with relevant regulations.

• Leads, trains, and develops a team of accounting professionals to ensure accurate and timely financial accounting, ownership of monthly close activities, quarterly and year-end closing processes.

• Manages Fixed asset accounting and reporting in collaboration with the controlling and engineering teams.

• Reviews intercompany postings for accuracy and completeness for month end submissions

• Ensures proper training, resources and SOPs for critical tasks are kept updated and thoroughly documented. SOPs, and relevant documents are to be kept in centralized location.

• Collaborates with cross-functional teams to drive improvements in working capital, cost control and cost avoidance initiatives, and operational efficiency.

• All other duties as assigned

JOB DESCRIPTION

Name: xxx

U F QMI 06.05-02 Rev. 02 Job Description Valid from August 16, 2021, Page 2 of 4

Authority:

• The Financial Accounting Manager is a key business partner to the organization providing leadership support to the GBO-NA Strategic Leadership Team

• The Accounting Manager is responsible for driving performance as measured against KPIs, continued development of a high-performance team, overseeing all aspects of financial accounting and general accounting per GAAP and relevant IFRS rules, month end close, fixed assets, and sales and use tax reporting, tax risk mitigation in partnership with our auditors, as well as other accounting activities.

• The Accounting Manager will also drive continuous improvements in Business Excellence as it relates to accounting, digitization and other initiatives that enforce internal controls and establish efficiencies, while continuing to meet and exceed on-time and accurate general accounting deadlines. This is critical to this role and the mindset of growth and improvement this position drives.

• The accounting manager should be comfortable working closely with senior level management, at a local & global level, to drive business decisions and ensure the highest level of accounting integrity. The ideal candidate will also work collaboratively inside and outside of the accounting function in a fast-paced environment and should foster an environment of inclusiveness, flexibility, and transparency.

• The accounting manager should challenge the legacy thoughts and processes to raise the level of performance and efficiency in all processes. The ideal candidate would do well to be agile and able to handle multiple high priorities at once.

JOB DESCRIPTION

Name: xxx

U F QMI 06.05-02 Rev. 02 Job Description Valid from August 16, 2021, Page 3 of 4

Job Requirements:

• 5-7 years of recent leadership and direct experience in the general accounting field in the manufacturing industry, with successes in the areas as mentioned.

• Certified Public Accountant (CPA) preferred. • 3+ years SAP R3 or S4/HANA recent experience. • Bachelor's degree in accounting or related degree • Master’s degree in accounting or finance preferred. • Broad US GAAP knowledge and experience with its

application • IFRS 9, 15 & 16 experience required. • Minimum 5 years’ experience in accounting/audit and

preparing financial statements. • Experience implementing or upgrading new systems and

processes (ERP, ACH, Taxation, etc.) is a plus • 5+ years of experience establishing and executing

accounting processes in a fast-paced environment. • Ability to view complex/conflicting perspectives, identify

issues and propose solutions/alternatives. • Advanced excel and analytical skills. • Excellent oral and written communication skills. • Ability to manage confidential or sensitive information

with discretion. • Ability to use data retrieval applications (Hyperion,

Tagetik, AFO, Fluence, BW, BI) a plus (will teach)

Physical Requirements: • Normal office environment, ability to sit, stand, walk and operate office equipment.

• Ability to work overtime when project demands. • Up to 10% of travel possibility

Employee:

Date Signature Initials

Publishing Manager:

Date Printed Name Signature

HR Manager:

Date Printed Name Signature

JOB DESCRIPTION

Name: xxx

U F QMI 06.05-02 Rev. 02 Job Description Valid from August 16, 2021, Page 4 of 4

Substitute has been informed

by Publishing Manager:

Date Printed Name Signature

Distributor: Original Human Resources, Copy employee, Copy Publishing Manager

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: BUSINESS DEVELOPMENT MANAGER, TECHNIUM

Reports to: General Manager, Technium

Location: TECHNIUM USA, Inc., Hoffman Estates, IL or other DMG MORI location

Hours: Core Business Hours

Classification: Exempt

Travel: up to 40%

Annual Base Salary Range: $130-140k

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Technium USA plays a role of software specialist in a machine tool manufacture. The Business Development Manager is

responsible for create total business strategy to increase sales. It includes software marketing activity, sales activity based

on customer requirement and make a development path for customer portal myDMGMORI.

Essential Job Functions:

• Business strategy creation and realize with horsepower

• Marketing activity (understand the current position where we are an dig out actual trend, create material)

• Break into and drive large, complex deals through lead to close. Experience navigating large company

procurement processes.

• Drive account strategies and coordinate selling efforts with channel partners to execute a sales process and win

deals.

• Drive referenceable customer satisfaction in your accounts

• Expertly demonstrate skill of software to end user.

• Have passion for technology and speak fluently about current trends related to SaaS, PaaS, IoT, and cloud

solutions.

• Develop champions, stakeholder mind-share, and close at the VP/C-level.

• Leverage and collaborate with internal/external resources as a team player; Customer Team, Sales Engineering,

Marketing, Channel Partners, Operations, Finance and Customer References etc.

Minimum Requirements:

• Experience in manufacturing field

• Experience in IoT field

• Experience in Strategy making and leading a project

• Experience selling SaaS and/or PaaS solutions and/or selling manufacturing solutions

• Experience in machine tool industry and/or its related software technologies is a plus

• Excellent written and oral communications skills in English

• Japanese or German knowledge is a plus

• Ability to operate and move deals through complex organizations.

• Possess a strong background of achieving over 100%+ of your quota

• Ability to penetrate new accounts and strategically value sell six figure transactions.

• Organize / Report on all sales productivity on a consistent basis

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Work Environment: General office environment will be experienced. There will be periodic exposure to manufacturing

environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other

automated and manual machinery.

Physical Demands: Frequent: Travel, operating a vehicle, standing, sitting at desk, utilizing computers and phones.

Periodic: Operating power equipment, standing, walking, bending, and stooping. Occasional: Lifting, pushing, and pulling

objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Nidec Machine Tool America

46992 LIBERTY DRIVE . WIXOM, MI 48393 . PHONE 248-669-6136 . FAX 248-669-0614

JOB DESCRIPTION

Job Title:

Field Service Technician Reports to:

Nidec Machine Tool America (NMTA) Department Manager Description: This is a field service position, for metal cutting machine tools, primarily related to, but not totally inclusive of, gear generating machine tools. The position requires extensive travel throughout North America servicing machine tool mechanical and electrical systems. Training end users on the programming, operation, and maintenance of the machines is also a primary function of this position. Overtime and occasional weekend and holiday work hours will be required on an as needed basis. Primary Responsibilities:

• Installation, programming, safe operation and maintenance training of primarily CNC gear generating machine tools and automated systems. Machines such as hobbing, shaping, shaving, grinding, and honing, are primarily manufactured by Nidec Machine Tool Corporation, Japan.

• Setup and train customers, at their plant facility, on CNC gear machines with customer supplied tooling (fixtures and cutters) or tooling supplied with the machine from the factory.

• Advise customer on proper cutting conditions and offer advice on cutting tools and work holding methods to achieve optimum cutting conditions.

• Answer all questions at the customer site on training items either from learned knowledge or by obtaining answers from technical advisors staffed at NMTA.

• Troubleshoot, diagnose and repair both minor and major mechanical and electrical malfunctions at the customer facility, independently, without direct supervision.

• Written documentation of reported problems, via field service reports and additional reporting methods and policies developed by NMTA on observation, troubleshooting and root cause analysis of the actual condition using clear, concise description of the corrective measures.

• Perform preventative maintenance (PM) to a scheduled outline/checklist and instruct customers on proper PM schedule development and adherence to the schedule.

• Installation of new machine software and PLC/PMC ladder logic. In addition, full capability to use the PLC/PMC as a diagnosis tool and to write minor ladder in the field is required.

• Work directly with engineering and service staff from the machine manufacturer for continuous knowledge improvement, documenting and subsequently teaching other service technicians on new procedures, machines and technologies.

• Develop and maintain with the technical services department written diagnostic and corrective action procedures for improved customer and internal support.

• Self-teach on basic new controls systems and have the ability to train both internal personnel and customers.

• Promote the sale of preventative maintenance programs and machine tools products and offered by NMTA.

Nidec Machine Tool America

46992 LIBERTY DRIVE . WIXOM, MI 48393 . PHONE 248-669-6136 . FAX 248-669-0614

• Telephone support to customers and other field service technicians will be required when no dispatch location is scheduled.

Primary Responsibilities Cont’d:

• Support and assist NMTA staff on interdepartmental projects and special tasks/activities as directed by NMTA management.

• Support and assist in training of less seniority and experienced service personnel as required by management

Requirements:

• A minimum of 5 years’ experience in machine tool field service

• Good oral and written communication with mid level of computer literacy and the ability to work

with most commercially available PC applications software.

Title: SERVICE ENGINEER

Reports to: Service Coordinator

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 90%

Employment is conditioned on ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on

location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations

may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up

to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or

by telephone.

• Creating and updating documentation of technical information.

• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

• Demonstrating a willingness to help others and be a team member; often working together with Customer’s

Service Engineers.

• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer

product lines.

• Establish and build exemplary communication and customer service relationships with customers.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit

customer feedback to improve service.

• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.

• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with CNC machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

• Good verbal and written communication skills with exceptional customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an

organization.

• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with

frequent change, delays or unexpected events.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity,

chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at

office.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and

lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening