Job Description
Field Service Technicians play a critical role as representatives of the company, responsible for servicing, repairing, installing, and upgrading CNC Saw Sharpening equipment, PCD & Solid carbide tooling at customer sites. The ideal candidate should possess the following qualifications and general requirements:
- A technical trade background or Mechatronics education, with previous experience working on CNC machinery.
- Knowledge of machine precision alignment, as well as electrical, hydraulics, and pneumatics systems.
- Proficiency in reading machine drawings and circuit diagrams.
- Computer skills including proficiency in Word, Excel, PowerPoint, and the ability to complete reports and spreadsheets.
- Understanding of PLC controls and operation of various electrical and electronic devices.
- Excellent professional communication skills, both written (email) and verbal.
- Ability to travel internationally with a valid passport.
- Capability to work effectively in demanding environments.
- Clean driving record and valid driver's license.
- Willingness to learn and train others professionally.
- Strong teamwork and decision-making abilities.
Key responsibilities of the role include:
- Making travel arrangements and being prepared to travel internationally when required.
- Providing timely and professional responses to customer inquiries and issues.
- Troubleshooting Vollmer equipment.
- Conducting routine maintenance, repairs, and offering technical advice.
- Installing equipment and ensuring proper startup procedures are followed.
- Completing reports, expenses, and timesheets promptly.
- Being available for extended work hours based on customer needs.
- Conducting professional training sessions for customers.
- Collaborating effectively with customers, engineers, and supervisors.
The company offers a comprehensive benefits package including 401(k), dental insurance, employee assistance program, health insurance, life insurance, paid time off, and vision insurance. The service schedule typically involves 8-hour day shifts with the possibility of overtime and weekend availability as required.
Education: Preferably a technical trade background with training in mechanical, electrical, hydraulics, and pneumatics, or Mechatronics education with previous CNC machinery experience.
Experience: Preferred minimum of 2 years of experience in mechanical, electrical, hydraulics, and pneumatics systems.