Job Description

Job Title: Service Technician

Location: Milwaukee, WI

Salary: $90k

The Service Technician is responsible for troubleshooting, problem-solving, preventative maintenance, service, and repair of CNC machine tools at customer sites and within the company facility. The technician is expected to perform all duties with a high standard of quality, efficiency, and timeliness, while collaborating with team members and contributing to continuous improvement efforts to ensure customer satisfaction.

Essential Responsibilities:

• Troubleshoots and resolves issues with CNC machine tools.

• Performs timely and high-quality installation of machines and tooling.

• Conducts preventative maintenance and repair work as assigned with a focus on quality and efficiency.

• Maintains strict adherence to all safety standards and procedures.

• Trains and instructs both customers and internal team members on installation, service, repair procedures, and operational best practices for both current and new equipment.

• Accurately documents service activities using service software, including parts used and repairs completed. Documentation must be submitted the same day, or within 24 hours at the latest.

• Collaborates with other team members, internal departments, and external vendors to resolve installation and repair issues.

• Actively reviews current practices, identifies opportunities for improvement, and recommends enhancements to equipment, processes, and procedures.

• Maintains clear communication with customers, including arrival notifications, progress updates, and check-out procedures.

• Pursues ongoing professional development through additional education, training, seminars, and independent study.

• Maintains the cleanliness and care of all company-provided tools, equipment, and property.

• Assists with various duties and supports other departments as needed based on business demands and within the scope of ability.

Qualifications:

• Associate’s degree or certification in CNC machine tool troubleshooting, repair, and installation.

• At least 2 years of experience in installation, troubleshooting, and repair of machine tool products.

• Valid driver’s license and clean driving record. Must be able to legally operate a company or personal vehicle for business purposes. Personal vehicle use may be required until a company vehicle is assigned.

• Strong interpersonal and professional communication skills; able to interact effectively with customers, team members, and vendors.

• Demonstrated initiative with solid planning and organizational abilities.

• Team-oriented with the ability to work across departments and divisions.

• Proficient in using computers and job-related software for documentation and diagnostics.

• Physically capable of performing job duties, including frequent bending, stooping, standing, climbing, and lifting up to 50 lbs (heavier lifting with assistance).

• Willingness to work flexible hours, including evenings and weekends, based on customer needs.

• Able to travel for training and customer support, including out-of-state and international travel. Must be able to obtain and maintain a valid passport.

• Must be able to acquire a major credit card (e.g., Visa, MasterCard, or American Express) based on personal credit, for use in business-related travel and expenses.