Job Description

Title: Field Service Engineer
Location: New York, USA
Salary: $90k- $110k

The Service Engineer is responsible for providing customers with maintenance and repair assistance for CNC machine tools, either on-site or remotely by telephone. This role involves frequent travel, customer interaction, and technical expertise in troubleshooting and installation.

Essential Job Functions

To perform this role successfully, an individual must be able to carry out each essential function effectively. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include, but are not limited to:

• Provide customers with maintenance, repair, and installation assistance for CNC machine tools on location or by telephone.

• Create and update technical documentation.

• Develop, prepare, generate, and analyze ongoing and ad-hoc service reports.

• Collaborate with customer service engineers and demonstrate a willingness to support team efforts.

• Provide assistance and training to customer service engineers on the installation and maintenance of newer product lines.

• Establish and build strong communication and customer service relationships with clients.

• Manage challenging customer situations in a professional manner, respond promptly to customer needs, and gather feedback to improve service delivery.

• Perform other duties as assigned.

Minimum Requirements

• Bachelor’s or Associate’s degree in a technical field preferred.

• 3–5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience with Fanuc, Mitsubishi, and/or Siemens controls is a plus.

• Strong verbal and written communication skills with a customer service focus.

• Ability to effectively interact and communicate in person and by phone with people at all organizational levels.

• Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

• Basic computer literacy with working knowledge of MS Word, Excel, and Outlook.

• Adaptability to changes in work environment, ability to manage competing demands, and capability to handle frequent change, delays, or unexpected events.

• Willingness to travel at least 50% across a multi-state region by driving or flying, as required.

• Expected to work at the Technical Center when not visiting customers.