Job Description

Field Service Engineer

About the Company:

Headquartered in Linz, Austria, the organization specializes in the exclusive manufacturing of highly flexible multifunctional CNC milling/turning/boring machines. These advanced machining centers are widely utilized by leading manufacturers in the aerospace, defense, energy, engine, printing, oil/gas, and engineering industries for machining their most challenging components

Required Hard Skills:

• Strong mechanical skills, including hydraulic, pneumatic, lubrication, and coolant systems.
• Ability to read and understand technical drawings, schematics, and diagrams.
• Knowledge in machine control and interface diagnostics.
• Experience with the 840D control system.

Essential Duties and Responsibilities:

• Majority of the candidate's time will be spent working at customer sites across the U.S., Canada, and occasionally Mexico.
• Provide troubleshooting and repair of mechanical & electrical machine issues in person at customer sites.
• Offer troubleshooting support for machine issues to customers over the phone.
• Analyze complex electrical and mechanical machine components for failure modes.
• Repair and rebuild mechanical assemblies, replace spindle bearings, ball screws, etc.
• Verify, align, and reset machine geometry.
• Resolve electrical and machine controls issues.
• Provide training to customer personnel in machine operation and maintenance tasks.
• Support spare part requests through the Aftermarket Sales Organization.
• Thoroughly document repairs on a service activity report.

Soft Skills:

• Excellent planning skills and efficient time management.
• Ability to request and present information through spoken or written word and communicate effectively with external and internal customers.
• Proficiency in Microsoft Office applications (Word and Excel).

Experience and Abilities:

• Knowledge and ability to set up and adjust mechanical and electrical equipment.
• Competent understanding of electrical wiring, troubleshooting, and instrumentation.
• Ability to read mechanical drawings, as well as electrical and fluid power diagrams.
• Proficiency in navigating through HMI equipment.
• Customer-directed and service-oriented.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Logical and critical thinking ability.
• Valid driver’s license and clean driving record required.
• Valid US passport (required for Government-related facility access).

Educational Requirements:

• Five+ years of work experience servicing CNC machine tools in the field is a necessity.

Language Skills:

• English (verbal and written).
• German or Spanish as a second language is a plus but not mandatory.

Compensation and Benefits:

• Competitive Salary, plus car allowance and business mile reimbursement.
• Paid insurance plan.
• Retirement plan.
• Paid time off.
• Per diem, laptop, and cell phone.
• Job-related training stateside and at the plant in Austria.