Job Description
Job Title: Service Engineer (Central South)
Hours: Monday through Friday, 8:00am to 5:00pm
Travel: 90%
Salary: $80k
A world-leading company that specializes in high precision machine-tools and sustainable manufacturing practices, is hiring a Service Engineer to cover the Central South region of North America.
Essential Job Functions:
- Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
- Creating and updating documentation of technical information.
- Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
- Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers
- Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
Minimum Requirements:
- Bachelors or Associates Degree in technical related field of study preferred.
- 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with CNC machines, Fanuc, Mitsubishi, and/or Siemens and controls are a plus.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.