Job title: Service Engineer CNC - Central South
Job type: Permanent
Emp type: Full-time
Industry: Advanced Manufacturing
Functional Expertise: Customer Service
Salary type: Annual
Salary: USD $80,000.00
Location: US
Job published: 2024-07-08
Job ID: 36914
Contact name: James Field
Phone number: +441257244748
Contact email: james.field@kensingtonconsulting.co.uk

Job Description

Job Title: Service Engineer (Central South)
Hours: Monday through Friday, 8:00am to 5:00pm
Travel: 90%
Salary: $80k

A world-leading company that specializes in high precision machine-tools and sustainable manufacturing practices, is hiring a Service Engineer to cover the Central South region of North America.

Essential Job Functions:

  • Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
  • Creating and updating documentation of technical information.
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
  • Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers
  • Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service. 

Minimum Requirements:

  • Bachelors or Associates Degree in technical related field of study preferred.
  • 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with CNC machines, Fanuc, Mitsubishi, and/or Siemens and controls are a plus.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.