Job title: Service Technician - Milwaukee
Job type: Permanent
Emp type: Full-time
Industry: Advanced Manufacturing
Functional Expertise: HR
Salary type: Annual
Salary: USD $90,000.00
Location: WI, US
Job published: 2025-05-08
Job ID: 41964
Contact name: James Field
Phone number: +441257244748
Contact email: james.field@kensingtonconsulting.co.uk

Job Description

Job Title: Service Technician

Location: Milwaukee, WI

Salary: $90k

The Service Technician is responsible for troubleshooting, problem-solving, preventative maintenance, service, and repair of CNC machine tools at customer sites and within the company facility. The technician is expected to perform all duties with a high standard of quality, efficiency, and timeliness, while collaborating with team members and contributing to continuous improvement efforts to ensure customer satisfaction.

Essential Responsibilities:

  • Troubleshoots and resolves issues with CNC machine tools.

  • Performs timely and high-quality installation of machines and tooling.

  • Conducts preventative maintenance and repair work as assigned with a focus on quality and efficiency.

  • Maintains strict adherence to all safety standards and procedures.

  • Trains and instructs both customers and internal team members on installation, service, repair procedures, and operational best practices for both current and new equipment.

  • Accurately documents service activities using service software, including parts used and repairs completed. Documentation must be submitted the same day, or within 24 hours at the latest.

  • Collaborates with other team members, internal departments, and external vendors to resolve installation and repair issues.

  • Actively reviews current practices, identifies opportunities for improvement, and recommends enhancements to equipment, processes, and procedures.

  • Maintains clear communication with customers, including arrival notifications, progress updates, and check-out procedures.

  • Pursues ongoing professional development through additional education, training, seminars, and independent study.

  • Maintains the cleanliness and care of all company-provided tools, equipment, and property.

  • Assists with various duties and supports other departments as needed based on business demands and within the scope of ability.

Qualifications:

  • Associate’s degree or certification in CNC machine tool troubleshooting, repair, and installation.

  • At least 2 years of experience in installation, troubleshooting, and repair of machine tool products.

  • Valid driver’s license and clean driving record. Must be able to legally operate a company or personal vehicle for business purposes. Personal vehicle use may be required until a company vehicle is assigned.

  • Strong interpersonal and professional communication skills; able to interact effectively with customers, team members, and vendors.

  • Demonstrated initiative with solid planning and organizational abilities.

  • Team-oriented with the ability to work across departments and divisions.

  • Proficient in using computers and job-related software for documentation and diagnostics.

  • Physically capable of performing job duties, including frequent bending, stooping, standing, climbing, and lifting up to 50 lbs (heavier lifting with assistance).

  • Willingness to work flexible hours, including evenings and weekends, based on customer needs.

  • Able to travel for training and customer support, including out-of-state and international travel. Must be able to obtain and maintain a valid passport.

  • Must be able to acquire a major credit card (e.g., Visa, MasterCard, or American Express) based on personal credit, for use in business-related travel and expenses.