Customer Innovation Center Supervisor 

ABOUT THE ROLE:

Overall responsibility for operation of Rock Hill Customer Innovation Center (CIC) resources, including staff of technical and QA resources. The RH CIC will primarily serve as a “beta” environment where technical teams attempt to solve complicated applications challenges that will convince current and prospective customers of the validity of our 3D printing solutions as scale manufacturing assets. A large focus will be producing benchmark parts from prospective customers with our respective machines and materials in order to showcase our quality as well as technical and economic value. The position calls for a hands-on, involved approach to responsibilities and task execution.

The CIC will also serve as a live showroom for prospective customers and be equipped with 3D printers and applicable post-processing equipment. There will also be selective use of the CIC resources by other personnel for applications research & development and similar purposes. The CIC Manager is expected to effectively coordinate the use of the CIC by different stakeholders.

The RH CIC is primarily dedicated to additive manufacturing using plastic materials (SLA, SLS, MJP, DLP, etc.), for demo and benchmarking purposes. In addition to providing strategic and day-to-day management of the CIC, the CIC Manager is expected to have domain expertise in scale manufacturing and associated quality and other processes to help prospective customers “connect the dots” between the “beta” CIC activity and full scale production environment in their factories. This is a client-facing role with 10 - 20% travel to client sites, and or 3D Systems’ other CIC’s.

WHAT YOU’LL DO:

• Develop and implement sound policies, plans, and procedures including, but not limited to, the areas of staffing, capacity planning, resource scheduling, inventory planning, purchasing, manufacturing operations, cost standards, facility safety, equipment maintenance, and product quality.

• Monitor workload and backlog; ensures benchmarking resources are applied properly to support delivery priorities. Monitors actual performance against scheduled performance and seeks to overcome any delays. Regular reporting of global benchmarking activity to stakeholders.

• Interface with sales managers, vertical market leaders, and other stakeholders to ensure that the CIC team meets expectations.

• Partner with other CIC managers to share solutions, ideas and core processes for building out and leveraging the CIC most effectively to meet customer needs. Implement an appropriate QMS to ensure that parts meet necessary quality standards.

• Coordinate and manage administration of CIC resources by different stakeholders and for different purposes.

• Coordinate and manage logistics, quality control, and production of customer benchmark parts and marketing material. Establish programs and sets goals regarding measurement and improvements of operations for assigned areas.  Areas include quality, timelines, and cost.

• Create a stimulus for new thinking by showcasing 3DP solutions through, hands-on demonstrations, detailed case-studies, facilitated workshops and training sessions, tailored to our customers’ priorities.

• Ensuring ongoing usage of the CIC and maintain an optimal level of productivity.

• Work with project teams to address specific customer requirements. The CIC is used by product and engineering teams to provide feedback and “voice of the customer” experience to respective teams in order to develop valuable and market relevant products.

• Define requirements and hire talent to carry out our CIC mission, and manage CIC staffing (recruitment, supervision, scheduling, development, evaluation, and disciplinary actions).

• Expedite the development of the CIC team and ensure their product and customer expertise grows exponentially.

• Identify, select and manage effective relationships with other firms (nearby if possible) for subcontracting certain post-processing activities that will not be performed in-house, and incorporating any outsourced work into the overall solution in order to present an integrated application to prospective customers.

WHAT YOU’LL NEED: 

Qualifications

• Practical and hands-on experience in creating models and developing prototypes.
• Experience and knowledge of manufacturing strategies, operations, metrics, quality systems and processes.
• Proficiency in a 3D CAD software package is an advantage for this position.
• Prior knowledge or experience with additive manufacturing is desired, but not required.
• Previous experience in managing (additive) manufacturing service bureaus or contract-manufacturing shops is a plus.
• Minimum 5-7 years manufacturing experience required. Bachelor’s degree or commensurate experience required.

WHY 3D SYSTEMS? 

Make a meaningful difference 

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive. 

Be you, at your best 

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans
• Generous paid parental and bereavement leave 
• Hybrid work practices for better work/life balance 
• Industry leading vacation practices 
• Paid volunteer time Retirement savings plan with employer matching 
• Engaging employee recognition program 
• Opportunities to grow and develop

Field Service Technician in MN and WI

Full Time(

Minnesota, Minneapolis, MN, US

Delafield, Wisconsin, WI, US

Job Summary:

Performs a variety of routine support activities in the field service function on manual milling machines, CNC milling machines, lathes, saws, grinding and metrology equipment. Responsible for installing, performing periodic maintenance activities, basic troubleshooting, and repairing of routine technical, mechanical, and electrical equipment failures in the field. Assesses and responds to situations using standard procedures in isolation and fixing problem machines. Reports design, reliability, and maintenance problems through field service management software.

Key Responsibilities:

• · Installation, troubleshooting and repair of milling machines (manual & CNC), lathes, saws, grinding and metrology machines either in the service center or on location at a customer site.
• · Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Field Service Manager.
• · Ensure all training and certifications required for position are maintained in an up to date and timely fashion.
• · Ensuring spare parts stock level in service van is kept at specified levels and that service van is maintained in a presentable condition.

Education and Experience:

• Must live in MN, WI, IA
• Associates degree or equivalent college or technical school; 2 years relevant experience and training; or equivalent combination of education and experience. 
• 0 – 5 years prior experience in similar/related field.

Qualifications and Skills:

• Excellent communication and customer service skills.
• Strong organizational skills.
• Ability to work independently with little direct supervision.
• Moderate levels of product knowledge, preferably obtained through hands-on experience.
• Basic mechanical, electrical, and hydraulic system trouble shooting skills. 
• Must possess a basic understanding of machining / milling / metrology. 
• Must have the ability to read, understand, and follow electrical, hydraulic, pneumatic schematics, and ladder logic. 
•  Must have the ability to use a variety of basic electrical testing / diagnostic equipment and have a basic understanding of AC and DC electrical theory, as well as the ability to use precision measuring instrumentation.
• MS Office and business applications
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Valid Driver’s License
• Follows all Company policies and procedures

Benefits:

• Company Car, Cellphone & Tools Provided
• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) -  Employer Contribution Available
• Company paid Life and AD&D Insurance
• Company paid Long-Term Disability (LTD) Insurance
• Voluntary Short-Term Disability (STD)
• Voluntary Life and AD&D Insurance
• 401(k) with Employer Match
• Additional Voluntary Coverage through AFLAC

PROJECT MANAGER - CUI GOVERNMENT CONTRACTS

WHO WE ARE: 

3D Systems is a technological and market leader in 3D Printing and Additive Manufacturing technologies.  Our extensive and versatile portfolio of 3D printing systems, material solutions, software, processes, and applications enable broad markets to transform traditional manufacturing processes and enable applications that were previously impossible through advanced manufacturing techniques.  It is the goal of this position to guide the development of our SLS (Selective Laser Sintering) platform and establish 3D Systems as the global leader in Advanced Manufacturing Innovation. 

ABOUT THE ROLE: 

We are seeking an experienced Project Manager to oversee Controlled Unclassified Information (CUI) government contracts for various Department of Defense (DoD) agencies. The ideal candidate will have a strong background in project management, a deep understanding of DoD contract requirements, and experience handling sensitive information. This role will require close coordination with internal teams, external stakeholders, and government representatives to ensure contract compliance, timely delivery of services, and effective management of resources.

Location: San Diego, CA or Rock Hill, SC

Key Responsibilities

• Project Planning & Execution:
  • Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource allocation.
  • Ensure all project activities are executed according to contract specifications, DoD regulations, and CUI handling guidelines.
  • Monitor project progress and performance, making adjustments as necessary to ensure successful completion within budget and on schedule.
• Contract Management:
  • Serve as the primary point of contact for all aspects of CUI government contracts, managing relationships with DoD agencies and other key stakeholders.
  • Review and interpret contract terms and conditions, ensuring compliance with all applicable regulations and standards.
  • Prepare and submit contract deliverables, reports, and other documentation as required by the contract and DoD guidelines.

• Compliance & Risk Management:
  • Implement and enforce security protocols for handling CUI, ensuring compliance with Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST) guidelines, and other relevant regulations.
  • Identify potential risks and issues related to project execution and CUI handling, developing mitigation strategies to address them.
  • Conduct regular audits and reviews to ensure ongoing compliance with DoD requirements and internal policies.
• Team Coordination & Leadership:
  • Lead cross-functional teams, including engineers, analysts, and administrative staff, to achieve project goals.
  • Facilitate communication and collaboration among team members, stakeholders, and DoD representatives.
  • Provide guidance, support, and performance feedback to team members to foster a high-performing project environment.
• Reporting & Documentation:
  • Reports to the Project Chief Engineer.
  • Prepare and present regular project status reports to senior management and DoD stakeholders.
  • Maintain accurate project documentation, including contracts, change orders, risk assessments, and meeting minutes.
  • Ensure all documentation related to CUI is securely stored and managed according to DoD guidelines, compliance with DFARS/NIST 800-171 and CMMC 2.0
• Stakeholder Management:
  • Engage with DoD agencies and other external partners to understand their needs and expectations.
  • Address stakeholder concerns and requirements promptly and effectively.
  • Represent the organization at meetings, briefings, and other events related to the contract.

Qualifications

WHAT YOU'LL NEED:

• Education:
  • Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field. Master’s degree or PMP certification is preferred.
• Experience:
  • Minimum of 5 years of project management experience, with at least 3 years working on DoD contracts or in a defense contracting environment.
  • Proven experience handling Controlled Unclassified Information (CUI) and understanding of DoD NIST 800-171/DFARS regulations related to information security.
• Skills:
  • Strong knowledge of project management methodologies, tools, and best practices.
  • Expert level user of MS Project and MS Excel for managing schedules and tracking contract expenses necessary for monthly reporting to DoD.
  • In-depth understanding of DoD contract requirements, compliance standards, and CUI handling procedures.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze complex issues, develop solutions, and make informed decisions.
  • Proficiency with project management software (e.g., Microsoft Project, JIRA) and Microsoft Office Suite.
• Certifications:
  • Project Management Professional (PMP) or similar certification is highly desirable.
  • Security Clearance or the ability to obtain one may be required depending on project requirements.

• Working Conditions:
  • Travel: Occasional travel may be required to meet with stakeholders, attend meetings, or oversee project activities.
  • Environment: Primarily office-based with potential for remote work depending on project needs and organizational policies.

WHY 3D SYSTEMS? 

Make a meaningful difference 

Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive.

Be you, at your best 

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans 
• Generous paid parental and bereavement leave 
• Hybrid work practices for better work/life balance Industry leading vacation practices 
• Paid volunteer time Retirement savings plan with employer matching 
• Engaging employee recognition program 
• Opportunities to grow and develop 

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation. 

Primary Location

: US-CA-San Diego

Other Locations

: US-SC-Rock Hill

Work Locations

: 

USA-CA-San Diego 

16550 W. Bernardo Dr. Suite 500

 San Diego 92127

Travel

: Yes, 25 % of the Time

Type of Position: Employee

Job Posting

: Sep 9, 2024, 9:43:29 PM

SERVICE MANAGER

REPORTS TO:  GENERAL MANAGER

LOCATION: CRYSTAL LAKE, ILLINOIS

OFFICE LOCATION – IN OFFICE NOT REMOTE

FLSA STATUS: FULL-TIME EXEMPT

POSITION SUMMARY

Our multi-state capital goods sales and service (distribution) business immediately needs a Service Manager.

SUMMARY OF THE POSITION

Performs a variety of complex support activities within the Field Service Department.   Provides oversight and management-level support to field service calibration technicians.  Assesses and responds to complex situations where standard procedures have failed to isolate or fix equipment issues. Is strategically and tactically responsible for the closure of all customer's escalated problems and issues within their region.  Report reliability and quality problems to appropriate groups within the company. Uses prior experience to resolve non-standard problems. Ensures all training certifications and requirements are maintained in an up-to-date fashion. May train lower-level field service staff.  Responsible for overseeing and organizing work performed by direct reports in each area or region.

CORE RESPONSIBILITIES

 Manages a team of Field Service Technicians within an assigned territory.

Partners with the Service Dispatch team to ensure effective utilization of field personnel.

Recruits, hires, and manages, and facilitates training through orientation, onboarding, scheduled field visits, and training classes.

Owns all performance management, development, and coaching for all team members.  

Recommends and executes hiring, compensation, and other decisions related to conditions of employment in conjunction with Human Resources.

Establishes daily service priorities for service teams within assigned territory in partnership with the Dispatch team.

Leads service team to achieve excellent customer satisfaction.

Coordinates with the Technical Manager to ensure Technician vehicles are properly stocked to achieve the highest possible first-time solution rate.

Reviews and approves expense reports of direct reports.

Establishes close working relationships with Territory Sales Managers, other Regional Service Managers, and other key departmental staff to ensure customer expectations and company service goals are met.

Establishes close working relationships with Concept family companies, to ensure shared adherence to customer expectations.

CORE COMPETENCIES

Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently

Demonstrates a sense of urgency to attain and exceed desired results

Demonstrates a sense of confidentiality

Ability to leverage a variety of resources and work through others

Ability to balance simultaneous projects while meeting assigned project timelines

Advanced oral and written communication skills with the ability to write and edit business correspondence

Able to maintain a high level of confidentiality

Self-directed, detail-oriented, and flexible

Willingness to learn and perform any/all work duties

Forward-looking thinker, who actively seeks opportunities and proposes solutions

Other core competencies will be defined by your direct supervisor/manager

 CORE EXPERIENCE AND EDUCATION

High School Diploma or GED and 10+ years of relevant experience, including supervision OR 5 years of relevant experience with a bachelor’s degree. 

Preferred a master’s degree. 

10-15+ years' experience in leadership and leading field service technicians.

Preferred 5-7 years of experience with people leadership. 

Exceptional leadership, interpersonal communication, and relationship-building skills,

Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines,

Exhibit a high level of professional conduct, integrity, and accountability,

Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent and partner with upper management and HR. 

Proficient in Microsoft Office

Knowledgeable in Salesforce within the Field Service area. 

Valid Driving license. 

Ability to travel as needed for the role, estimated at 10-25%

Role Description

Role Description