Job Title: Field Service Engineer

Location: Seattle

Salary: $83k - $114k

Job Description:
The Field Service Technician is responsible for repairing and installing high-speed 5-Axis CNC machining centers at customer facilities.

Job Purpose:
To ensure the highest levels of customer satisfaction by maintaining advanced CNC machine tools on-site.

Duties and Responsibilities:

• Must possess a strong mechanical background with the ability to resolve complex mechanical issues.
• Requires in-depth knowledge of electronics and electrical systems.
• Ability to perform precise mechanical adjustments using precision measuring tools and equipment is essential.
• Experience with CNC machine tools is required.
• Knowledge of CNC and PLC controls is necessary. Familiarity with Siemens CNC controls is preferred. Experience with laser calibration equipment is an advantage.
• Strong troubleshooting and problem-solving skills are essential.
• Responsible for the troubleshooting, repair, and installation of advanced machine tools, including mechanical, electronic, hydraulic, and pneumatic components.
• Position is based in Seattle with travel required, approximately 50% outside the local area. May require extended periods away from home, potentially several weeks at a time.
• Must be a self-starter, capable of working independently without supervision.
• Required to document service and installation activities by completing forms, reports, and records.

Salary/Benefits:
Compensation will be based on experience, skills, and abilities. Full company-paid benefits are provided.

Skills/Qualifications:

• Strong mechanical aptitude
• Proficient in electronics troubleshooting
• Analytical thinking and problem-solving skills
• Sound judgment and decision-making abilities
• Strong customer relationship skills
• Competency in equipment maintenance
• Excellent reporting and communication skills
• High attention to detail and quality focus
• Results-driven and able to maintain confidentiality

Job Title: Sales Engineer

Location: New York

Salary: $50- $75k

Position Overview
A dynamic, enthusiastic, and experienced Capital Equipment Outside Sales Engineer is being sought to join the team. The ideal candidate will have a strong background in capital equipment sales, preferably with experience in the sheet metal machinery industry. This role requires a highly organized individual who is independent and possesses a “hunter” mindset. Extensive travel to meet with clients and prospects will be necessary. The position combines technical expertise, sales acumen, and a passion for exceeding customer expectations.

Key Responsibilities
The Sales Engineer will play a crucial role in the organized development of the assigned sales territory. The position will focus on acquiring and developing new customers and markets while nurturing repeat sales to existing customers.

Sales & Business Development

• Identify and target new business opportunities within the assigned territory through cold calls, inbound leads, and external marketing initiatives.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.
• Conduct product presentations and demonstrations for prospective clients.
• Collaborate with the National Sales Manager to negotiate and close sales orders, ensuring profitable outcomes for the company.
• Travel extensively within the assigned territory to meet clients, attend industry events, and participate in trade shows.
• International travel to the company’s head office in Belgium may be required for events and customer presentations.

Technical Expertise

• Understand customer requirements through in-person site visits and follow-up meetings with internal Product Managers to define customer-specific solutions.
• Skilled in identifying customer needs and recommending appropriate equipment solutions.
• Knowledge and experience with various types of capital equipment, including but not limited to CNC laser cutting machines, press brakes, punch presses, shearing machines, and automated material handling systems.
• Collaborate with engineering and technical teams to address customer requirements and resolve issues.

Qualifications

• A two-year degree is required; a four-year degree in engineering, business, or a technical discipline is preferred.
• A minimum of five years of experience in capital equipment sales or a related industry is necessary.
• Preferred experience in sheet metal machinery.
• A proven track record of achieving and exceeding sales targets.
• Strong technical knowledge of capital equipment, with the ability and desire to learn and adapt quickly to new technologies.
• Excellent customer service, communication, negotiation, and presentation skills.
• Highly organized with strong attention to detail and follow-up.
• Ability and willingness to travel extensively (up to 75% of the time).
• Knowledge of the territory regarding geography, industry, and prospective clients within it.
• Proficiency in Salesforce CRM software and Microsoft Office Suite.

What Is Offered
The company offers a comprehensive compensation package, including:

1. A highly attractive compensation package consisting of base salary, uncapped tiered commission, and sales bonus.
2. A company vehicle, including required insurance and maintenance.
3. Medical benefits.
4. Vision benefits.
5. Flexible Spending Accounts (FSA).
6. Employee Assistance Program.
7. Life insurance benefits.
8. Disability insurance.
9. Accident and critical illness benefits.
10. Legal services insurance.
11. Personal cancer indemnity plan.
12. Work-life benefits.
13. 401(k) contributions.
14. Paid time off and holidays.

This job has now closed and we are no longer accepting applications.

Maintenance Technician Position in Machine Tool/Metal Cutting Industries

With over 100 years of history in the Machine Tool/Metal Cutting Industries, this prominent player is undergoing significant growth in its grinding business. Currently, there are four expansion positions available for Maintenance Technicians to support installed machines at a large U.S. customer facility. The Maintenance Technician role involves providing support and repair services at customer facilities in the Springfield, OH area, with occasional support in Eaton, OH. The position will cover overnight 12-hour shifts to ensure optimal machine performance.

Key Requirements:

Education:

• AAS in Electronic Technology, Machine Tool Technology, or a related field is preferred. Relevant experience will also be considered.

Experience:

• A minimum of 2 years of experience in troubleshooting and repair is required. Alternative levels of education/experience will be considered.

Specific Technical Knowledge:

• Knowledge of machine design and operation, mechanical/electrical repair practices, as well as grinding processes, materials, grinding wheels, dressing tools, and tooling is preferred.
• Troubleshooting and problem-solving skills on machine and machine controls, CNC, and PLC.
• Ability to read parts manuals, electrical and mechanical schematics, assembly instructions, and troubleshooting guides.
• Familiarity with operating and setting up CNC equipment.

Location:

• The position is based in Springfield, OH, with the ideal base location between Springfield, OH, and Eaton, OH. Living within one hour of Springfield, OH, is acceptable. Relocation assistance is available. Occasional travel (during normal shift) to other facilities in Eaton, OH, may be required.
•  
• Pay and Benefits:

• A sign-on bonus is offered to qualified candidates who accept job offers.
• Competitive base salary (shift differential) and benefits package, including health insurance, life insurance, 401(k), paid vacation, paid holidays, and long-term disability.
• Good financial credit required. The company provides computers and mileage reimbursement.

Responsibilities:

• Installation, troubleshooting, and repair of mechanical, electrical, electronic, hydraulic, and pneumatic systems of grinding machine tool product line.
• Provide diagnostic support for supported products, performing customer service visits on both warranty and non-warranty products.
• Shift work as required, including rotating 12-hour overnight shifts.
• Demonstrate and instruct techniques, methods, and procedures for grinding machine tool equipment and related attachments and accessories.
• Communicate and coordinate with customers on upgrades to machines and equipment, handling engineering requirements for special options or updates.
• Coordinate service activities with customers until all quality issues are resolved.
• Support other field service staff by sharing knowledge and information and coordinating activities with departments as needed.