Field Service Engineer - Albuquerque

CUSTOMER SERVICE – FIELD SERVICE ENGINEERING

FULL TIME / ON-SITE – 50% travel in region

Velo3D is a metal 3D printing technology company. 3D printing—also known as additive

manufacturing (AM)—has a unique ability to improve the way high-value metal parts are built.

However, legacy metal AM has been greatly limited in its capabilities since its invention almost 30

years ago. This has prevented the technology from being used to create the most valuable and

impactful parts, restricting its use to specific niches where the limitations were acceptable.

Velo3D has overcome these limitations so engineers can design and print the parts they want. The

company’s solution unlocks a wide breadth of design freedom and enables customers in space

exploration, aviation, power generation, energy, and semiconductor to innovate the future in their

respective industries. Using Velo3D, these customers can now build mission-critical metal parts that

were previously impossible to manufacture. The end-to-end solution includes the Flow™ print

preparation software, the Sapphire® family of printers, and the Assure™ quality control system—all

of which are powered by Velo3D’s Intelligent Fusion® manufacturing process. The company delivered

its first Sapphire® system in 2018 and has been a strategic partner to innovators such as SpaceX,

Honeywell, Honda, Chromalloy, and Lam Research. Velo3D has been named to Fast Company’s

prestigious annual list of the World’s Most Innovative Companies for 2021.

Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without

Compromise, Flow and Assure are trademarks of Velo3D, Inc.

The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting

equipment for external customers.

Near Term Deliverables – First Year

o Participate in on-call rotations immediately (with help from team)

o Demonstrate competency in 2 or more subsystems within 2 months

o Complete all Level 2 (or higher) training in remainder of 2021

o Complete all Level 3 (or higher) training within 6 months

o Deploy to customer site for dedicated on-site assignment

Essential Functions

o To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. Reasonable Accommodations may be made to enable qualified

individuals with disabilities to perform the essential functions.

o Follow procedures to test, operate and maintain 3D Printers and related equipment

o Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies;

demonstrate mastery in one of these areas

o Interpret manuals, schematics, and wiring diagrams to solve problems

o Repair equipment with hand tools and test instruments

o Order and replace parts as needed

o Collaborate with others to test, tune, upgrade and adjust equipment

o Consult with engineering when needed to resolve problems or to suggest product

improvements

o Install and commission equipment according to specifications

o Follow protocols for security, safety, access, scheduling, and communications

o Provide specific training and instruction to customers, coworkers, and contract

manufacturers

o Schedule and perform Preventative Maintenance (PM) activities

o Communicate daily activities, status, and metrics

o Advise management regarding customer satisfaction and product performance

o Participate in developing processes, procedures and documentation as directed by

supervisor

o Participate in team and other assigned meetings

o Other duties as needed or required

Education

o Required: Undergraduate degree from an accredited university in an applicable field

such as engineering, computer science, etc.

o Desired: Master’s degree from an accredited university in engineering, business

administration or a related field.

Experience

o Required:

o 5 years of demonstrated experience:

o Operating and maintaining complicated machines in a lab or manufacturing

environment

o Customer-facing field service positions

o Hands-on repair and calibration of equipment

o Desired:

o Startup experience

o Military service

o Active security clearance

o Experience with semiconductor manufacturing equipment

o Experience in the 3D AM markets

Other Requirements

o Independent operator: Demonstrated ability to perform independently at customer

sites, recruiting additional experts only as required. The candidate should be team-

oriented, but also self-directed (escalates only after troubleshooting fully) and

display a high level of accountability. Must have a valid drivers’ license and be able

to rent vehicles with their own credit card. Ability to travel for extended periods.

o Effective communicator: Ability to clearly articulate problem descriptions, action

plans, priorities and results to customers and internal team members verbally and in

writing. Has good computer skills to enter data and record information in reports

and databases.

o Attention to details/focus on quality: Aptitude to follow process instructions.

Quickly develops understanding of procedures. Mindful of details and acts with

accuracy. Ability to maintain a safe and clean workspace, including cleaning and

protecting their own tools.

o Committed to results: The Field Service Engineering organization is measured by its

ability to maintain machine availability. Candidates should provide examples of

completing tasks fully instead of leaving work for others to finish. They should be

willing to perform repetitive tasks such as calibrations or preventative maintenance.

Ability to work long hours when required to get the job done.

o Technical aptitude: Has prior experience in machine troubleshooting and operation.

Demonstrated education or experience in electrical, mechanical, optical, software or

another related discipline that strengthens the team. Learns quickly when facing

new problems. Can learn and process information from diverse fields. Connects the

dots quickly.

o Safety mindset: Demonstrated experience following established safety rules and

regulations such as OSHA and LOTO. Can describe why periodic recertification and

site-specific requirements are important to customers. Prior experience with CPR,

AED, Fire extinguishers or ERT are pluses.

o Cool under pressure: Understands and reacts appropriately to customer escalations,

potentially diffusing tense/stressful situations through active listening, note taking,

empathy and redirecting conversation toward problem solving and resolution. Acts

quickly to address problems and communicates status throughout the process.

o Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high

character. Acts consistently and in line with a clear and visible set of values and

beliefs. Shares appropriate information at the right level with the right parties at the

right time. Passes all background checks.

o Ability to be authorized for work in government and medical facilities. Current or

past security clearances are a plus.

Physical Demands

o Working at a desk in an open office environment for extended periods of time

o Able to lift a maximum of 100 pounds and stand for extended periods of time

o Must be able to travel 75% of the time to customer sites

Other Physical Requirements

o Must wear steel-toed boots and protective eye-wear

o Must wear respirator for certain tasks

o May require hearing protection

o High frequency of computer keyboarding

o High frequency of viewing a computer monitor

o Other personal protective equipment as applicable

Work Environment:

Work is performed at customer facilities. Work may be performed in emergency and stressful

situations and may include handling of hazardous materials.

About the Company:

Whether its racing cars or missions to Mars, digital manufacturing is printing the future of

innovation. Velo3D is the leader in mission-critical digital manufacturing solutions specializing in

metal Additive Manufacturing (AM) or 3D Printing for high performance industries.

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing

of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of

design freedom and quality control. The VELO3D award-winning solution includes an integrated

offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation

software, Assure™ quality assurance and control system, and an integrated manufacturing process

that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer

contributions. We believe in transparency and recognizing exceptional efforts through our monthly

all-hands meetings and team member appreciation awards.

Velo3D provides equal employment opportunities to all employees and applicants for employment

without regard to, and prohibits discrimination and harassment based on, race, color, religion, age,

sex, national origin, disability, medical condition, genetic information, military or veteran status,

sexual orientation, gender identity or expression, or any other characteristic protected by federal,

state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Velo3D provides equal employment opportunities to all employees and applicants for employment

without regard to, and prohibits discrimination and harassment based on, race, color, religion, age,

sex, national origin, disability, medical condition, genetic information, military or veteran status,

sexual orientation, gender identity or expression, or any other characteristic protected by federal,

state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Field Service Engineer (Duncan, Oklahoma)

REMOTE OR ONSITE /

CUSTOMER SERVICE – FIELD SERVICE ENGINEERING /

FULL TIME

The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting equipment for external customers.

Near Term Deliverables – First Year

• Participate in on-call rotations immediately (with help from team)

• Demonstrate competency in 2 or more subsystems within 2 months

• Complete all Level 2 (or higher) training in remainder of 2021

• Complete all Level 3 (or higher) training within 6 months

• Deploy to customer site for dedicated on-site assignment

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Follow procedures to test, operate and maintain 3D Printers and related equipment

• Assemble and test mechanical, electrical, pneumatic and optics sub- assemblies; demonstrate mastery in one of these areas

• Interpret manuals, schematics, and wiring diagrams to solve problems

• Repair equipment with hand tools and test instruments

• Order and replace parts as needed

• Collaborate with others to test, tune, upgrade and adjust equipment

• Consult with engineering when needed to resolve problems or to suggest product improvements

• Install and commission equipment according to specifications

• Follow protocols for security, safety, access, scheduling, and communications

• Provide specific training and instruction to customers, coworkers, and contract manufacturers

• Schedule and perform Preventative Maintenance (PM) activities

• Communicate daily activities, status, and metrics

• Advise management regarding customer satisfaction and product performance

• Participate in developing processes, procedures and documentation as directed by supervisor

• Participate in team and other assigned meetings

• Other duties as needed or required

Education

• Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.

• Desired: Master’s degree from an accredited university in engineering, business administration or a related field.

Experience

• Required:

• 5 years of demonstrated experience:

• Operating and maintaining complicated machines in a lab or manufacturing environment

• Customer-facing field service positions

• Hands-on repair and calibration of equipment

• Desired:

• Startup experience

• Military service

• Active security clearance

• Experience with semiconductor manufacturing equipment

• Experience in the 3D AM markets

Other Requirements

• Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required. The candidate should be team-oriented, but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for extended periods.

• Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases.

• Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace, including cleaning and protecting their own tools.

• Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability. Candidates should provide examples of completing tasks fully instead of leaving work for others to finish. They should be willing to perform repetitive tasks such as

calibrations or preventative maintenance. Ability to work long hours when required to get the job done.

• Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated education or experience in electrical, mechanical, optical, software or another related discipline that strengthens the team. Learns quickly when facing new problems. Can learn and process information from diverse fields. Connects the dots quickly.

• Safety mindset: Demonstrated experience following established safety rules and regulations such as OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are important to customers. Prior experience with CPR, AED, Fire extinguishers or ERT are pluses.

• Cool under pressure: Understands and reacts appropriately to customer escalations, potentially diffusing tense/stressful situations through active listening, note taking, empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.

• Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.

• Ability to be authorized for work in government and medical facilities. Current or past security clearances are a plus.

Physical Demands

• Working at a desk in an open office environment for extended periods of time

• Able to lift a maximum of 100 pounds and stand for extended periods of time

Other Physical Requirements

• Must wear steel-toed boots and protective eye-wear

• Must wear respirator for certain tasks

• May require hearing protection

• High frequency of computer keyboarding

• High frequency of viewing a computer monitor

• Other personal protective equipment as applicable

Work Environment: Work is performed at customer facilities. Work may be performed in emergency and stressful situations and may include handling of hazardous materials.

About the Company:

Whether its racing cars or missions to Mars, digital manufacturing is printing the future of innovation. Velo3D is the leader in mission-critical digital manufacturing solutions specializing in metal Additive Manufacturing (AM) or 3D Printing for high performance industries.

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mandatory COVID-19 Vaccination:

Velo3D, Inc. is committed to ensuring that working conditions are safe for its employees. Given this commitment—and based on guidance from the Centers for Disease Control and Prevention, Equal Employment Opportunity Commission, and state and local government and public health agencies—Velo3D, Inc. requires that all new hires receive a full course of an eligible FDA-approved vaccine [(including a vaccine approved under the FDA’s Emergency Use Authorization power)], and provide proof of receipt of such vaccination, before their employment start date, unless an exemption is approved by Velo3D, Inc. The proof should be documentation evidencing vaccination; it should not contain any disability or other medical information. Vaccination status and documentation will be kept confidential. Velo3D, Inc. will engage in an interactive process to determine if a reasonable accommodation can be provided to those new hires who request an exemption from our vaccination policy due to a qualifying medical condition, or on the basis of a sincerely held religious belief and/or practice. If you receive and accept an offer of employment with Velo3D, Inc., please contact HR as soon as possible thereafter to discuss your request for an exemption, if applicable. New hires may request an exemption or accommodation without fear of retaliation. Velo3D’s mandatory COVID-19 vaccination policy applies equally to new hires and existing employees.

The Field Service Engineer (FSE) role encompasses the installation, repair, upgrading, and servicing of 3D printers and associated equipment for external clients.

The key responsibilities of the role include:

• Participating in on-call rotations (with assistance from the team).
• Demonstrating proficiency in at least 2 subsystems within 2 months.
• Completing Level 2 (or higher) training by the end of 2021.
• Completing Level 3 (or higher) training within 6 months.
• Undertaking dedicated on-site assignments at customer locations.

The essential functions of the role are as follows:

• Testing, operating, and maintaining 3D printers and related equipment, following established procedures.
• Assembling and testing mechanical, electrical, pneumatic, and optics sub-assemblies, showcasing mastery in one of these areas.
• Interpreting manuals, schematics, and wiring diagrams to troubleshoot issues.
• Repairing equipment using hand tools and test instruments.
• Ordering and replacing parts as required.
• Collaborating with colleagues to test, fine-tune, upgrade, and adjust equipment.
• Consulting engineering teams when necessary to resolve problems or propose product enhancements.
• Installing and commissioning equipment based on specifications.
• Adhering to protocols for security, safety, access, scheduling, and communication.
• Providing targeted training to customers, coworkers, and contract manufacturers.
• Scheduling and performing Preventative Maintenance (PM) tasks.
• Communicating daily activities, status, and metrics.
• Advising management on customer satisfaction and product performance.
• Participating in the development of processes, procedures, and documentation as directed.
• Engaging in team meetings and other assigned responsibilities.
• Fulfilling any other necessary duties.

Education:

• Required: Possesses a Bachelor's degree from an accredited university in a relevant field such as engineering, computer science, etc.
• Desired: Holds a Master's degree from an accredited university in engineering, business administration, or a related field.

Experience:

Required:

• Demonstrates 5 years of experience.
• Has experience in operating and maintaining complex machines in laboratory or manufacturing environments.
• Holds experience in customer-facing field service roles.
• Has hands-on experience in equipment repair and calibration.

Desired:

• Brings background experience from startup environments.
• Possesses a military service background.
• Holds an active security clearance.
• Familiarity with semiconductor manufacturing equipment.
• Has experience within the 3D additive manufacturing (AM) market.

Additional Requirements:

• Functions as an Independent Operator: Proficiently operates autonomously at customer sites, involving additional experts only as necessary. Is both team-oriented and self-directed, escalating only after thorough troubleshooting and displaying a strong sense of accountability. Possesses a valid driver's license, the ability to rent vehicles with a personal credit card, and is capable of extended travel.
• Demonstrates Effective Communication: Clearly articulates problem descriptions, action plans, priorities, and outcomes to both customers and internal team members, verbally and in writing. Possesses strong computer skills for data entry and record-keeping.
• Emphasizes Attention to Detail and Quality: Adheres to process instructions, quickly understands procedures, and pays meticulous attention to detail with accuracy. Maintains a clean and safe workspace, including proper care of tools.
• Shows Commitment to Results: Demonstrates a commitment to completing tasks and avoids leaving work unfinished for others. Willingly performs repetitive tasks such as calibrations or preventative maintenance.
• Exhibits Technical Aptitude: Proficiently troubleshoots and operates machines. Holds education or experience in disciplines like electrical, mechanical, optical, or software, which enhance the team's capabilities. Learns quickly when faced with new challenges and synthesizes information from diverse fields.
• Prioritizes Safety: Follows safety regulations such as OSHA and LOTO. Understands the significance of recertification and site-specific requirements for customers. Knowledge of CPR, AED, fire extinguishers, or Emergency Response Teams (ERT) is advantageous.
• Remains Composed Under Pressure: Responds appropriately to customer escalations by actively listening, taking notes, showing empathy, and steering conversations towards solutions. Reacts quickly to address problems, maintaining open communication throughout the resolution process.
• Demonstrates Integrity and Trust: Known for trustworthiness, directness, and maintaining high moral character. Acts consistently in line with a clear set of values and beliefs. Shares information appropriately and successfully passes background checks.
• Possesses Authorization for Work: Eligible to work in government and medical facilities. Past or current security clearances are advantageous.

Field Service Engineer - Greater Los Angeles

GREATER LOS ANGELES /CUSTOMER SERVICE – FIELD SERVICE ENGINEERING /FULL TIME/ ON-SITE

Velo3D is a technology company that provides the industry’s most advanced fully integrated metal

3D printing solution for mission-critical parts.

Some of the most pioneering companies, including SpaceX, Honeywell, and Lam Research, use the

Velo3D solution to drive defense innovation, improve aerospace applications, enhance

transportation efficiency, and produce critical oil & gas applications.

While conventional 3D printing and traditional manufacturing methods impose strict design and

performance limitations, Velo3D supports true design freedom and allows engineers to build the

complex parts they need without compromising performance or quality for manufacturability. In our

quest to support tomorrow’s innovations, we enable parts to be printed to exact standards of

consistency, quality, and repeatability.

Velo3D has been named to Fast Company’s prestigious annual list of the World’s Most Innovative

Companies for 2023. For more information, please visit velo3d.com, or follow the company on

LinkedIn or Twitter.

The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting

equipment for external customers.

Near Term Deliverables – First Year

Participate in on-call rotations immediately (with help from team)

Demonstrate competency in 2 or more subsystems within 2 months

Complete all Level 2 (or higher) training within 6 months

Complete all Level 3 (or higher) training within 9 months

Deploy to customer sites for on-site assignment

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with

disabilities to perform the essential functions.

Follow procedures to test, operate and maintain 3D Printers and related equipment

Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies; demonstrate

mastery in one of these areas

Interpret manuals, schematics, and wiring diagrams to solve problems

Repair equipment with hand tools and test instruments

Order and replace parts as needed

Collaborate with others to test, tune, upgrade and adjust equipment

Consult with engineering when needed to resolve problems or to suggest product improvements

Install and commission equipment according to specifications

Follow protocols for security, safety, access, scheduling, and communications

Provide specific training and instruction to customers, coworkers, and contract manufacturers

Schedule and perform Preventative Maintenance (PM) activities

Communicate daily activities, status, and metrics

Advise management regarding customer satisfaction and product performance

Participate in developing processes, procedures and documentation as directed by supervisor

Participate in team and other assigned meetings

Other duties as needed or required

Education

Required: Undergraduate degree from an accredited university in an applicable field such as

engineering, computer science, etc.

Desired: Master’s degree from an accredited university in engineering, business administration or a

related field.

Experience

Required:

5 years of demonstrated experience:

Operating and maintaining complicated machines in a lab or manufacturing environment

Customer-facing field service positions

Hands-on repair and calibration of equipment

Desired:

Startup experience

Military service

Active security clearance

Experience with semiconductor manufacturing equipment

Experience in the 3D AM markets

Other Requirements

Independent operator: Demonstrated ability to perform independently at customer sites, recruiting

additional experts only as required. The candidate should be team-oriented, but also self-directed

(escalates only after troubleshooting fully) and display a high level of accountability. Must have a

valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for

extended periods.

Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and

results to customers and internal team members verbally and in writing. Has good computer skills to

enter data and record information in reports and databases.

Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops

understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe

and clean workspace, including cleaning and protecting their own tools.

Committed to results: The Field Service Engineering organization is measured by its ability to

maintain machine availability. Candidates should provide examples of completing tasks fully instead

of leaving work for others to finish. They should be willing to perform repetitive tasks such as

calibrations or preventative maintenance. Ability to work long hours when required to get the job

done.

Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated

education or experience in electrical, mechanical, optical, software or another related discipline that

strengthens the team. Learns quickly when facing new problems. Can learn and process information

from diverse fields. Connects the dots quickly.

Safety mindset: Demonstrated experience following established safety rules and regulations such as

OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are

important to customers. Prior experience with CPR, AED, Fire extinguishers or ERT are pluses.

Cool under pressure: Understands and reacts appropriately to customer escalations, potentially

diffusing tense/stressful situations through active listening, note taking, empathy and redirecting

conversation toward problem solving and resolution. Acts quickly to address problems and

communicates status throughout the process.

Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts

consistently and in line with a clear and visible set of values and beliefs. Shares appropriate

information at the right level with the right parties at the right time. Passes all background checks.

Ability to be authorized for work in government and medical facilities. Current or past security

clearances are a plus.

Physical Demands

Working at a desk in an open office environment for extended periods of time

Able to lift a maximum of 100 pounds and stand for extended periods of time

Must be able to travel 25% of the time to customer sites

Other Physical Requirements

Must wear steel-toed boots and protective eye-wear

Must wear respirator for certain tasks

May require hearing protection

High frequency of computer keyboarding

High frequency of viewing a computer monitor

Other personal protective equipment as applicable

Work Environment:

Work is performed at customer facilities. Work may be performed in emergency and stressful

situations and may include handling of hazardous materials.

About the Company:

Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without

Compromise, Flow and Assure are trademarks of Velo3D, Inc.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer

contributions. We believe in transparency and recognizing exceptional efforts through our monthly

all-hands meetings and team member appreciation awards.

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing

of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of

design freedom and quality control. The VELO3D award-winning solution includes an integrated

offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation

software, Assure™ quality assurance and control system, and an integrated manufacturing process

that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer

contributions. We believe in transparency and recognizing exceptional efforts through our monthly

all-hands meetings and team member appreciation awards.

Our job titles may span more than one career level. The starting base salary for this full-time position

is between $89,857 and $108,912. This salary range reflects the minimum and maximum target for

this position in the U.S. The actual base pay is dependent upon many factors, such as work

experience, job-related skills, related education, work location, and market demands. The base pay

range is subject to change and may be modified in the future. In addition to a competitive base

salary and a comprehensive benefits package, this position may be eligible for other forms of

compensation such as participation in a bonus and equity program, as applicable.

Velo3D provides equal employment opportunities to all employees and applicants for employment

without regard to, and prohibits discrimination and harassment based on, race, color, religion, age,

sex, national origin, disability, medical condition, genetic information, military or veteran status,

sexual orientation, gender identity or expression, or any other characteristic protected by federal,

state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring,

placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and

training.

Field Service Engineer (Duncan, Oklahoma)

REMOTE OR ONSITE /

CUSTOMER SERVICE – FIELD SERVICE ENGINEERING /

FULL TIME

The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting equipment for external customers.

Near Term Deliverables – First Year

• Participate in on-call rotations immediately (with help from team)

• Demonstrate competency in 2 or more subsystems within 2 months

• Complete all Level 2 (or higher) training in remainder of 2021

• Complete all Level 3 (or higher) training within 6 months

• Deploy to customer site for dedicated on-site assignment

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Follow procedures to test, operate and maintain 3D Printers and related equipment

• Assemble and test mechanical, electrical, pneumatic and optics sub- assemblies; demonstrate mastery in one of these areas

• Interpret manuals, schematics, and wiring diagrams to solve problems

• Repair equipment with hand tools and test instruments

• Order and replace parts as needed

• Collaborate with others to test, tune, upgrade and adjust equipment

• Consult with engineering when needed to resolve problems or to suggest product improvements

• Install and commission equipment according to specifications

• Follow protocols for security, safety, access, scheduling, and communications

• Provide specific training and instruction to customers, coworkers, and contract manufacturers

• Schedule and perform Preventative Maintenance (PM) activities

• Communicate daily activities, status, and metrics

• Advise management regarding customer satisfaction and product performance

• Participate in developing processes, procedures and documentation as directed by supervisor

• Participate in team and other assigned meetings

• Other duties as needed or required

Education

• Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.

• Desired: Master’s degree from an accredited university in engineering, business administration or a related field.

Experience

• Required:

• 5 years of demonstrated experience:

• Operating and maintaining complicated machines in a lab or manufacturing environment

• Customer-facing field service positions

• Hands-on repair and calibration of equipment

• Desired:

• Startup experience

• Military service

• Active security clearance

• Experience with semiconductor manufacturing equipment

• Experience in the 3D AM markets

Other Requirements

• Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required. The candidate should be team-oriented, but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for extended periods.

• Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases.

• Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace, including cleaning and protecting their own tools.

• Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability. Candidates should provide examples of completing tasks fully instead of leaving work for others to finish. They should be willing to perform repetitive tasks such as

calibrations or preventative maintenance. Ability to work long hours when required to get the job done.

• Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated education or experience in electrical, mechanical, optical, software or another related discipline that strengthens the team. Learns quickly when facing new problems. Can learn and process information from diverse fields. Connects the dots quickly.

• Safety mindset: Demonstrated experience following established safety rules and regulations such as OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are important to customers. Prior experience with CPR, AED, Fire extinguishers or ERT are pluses.

• Cool under pressure: Understands and reacts appropriately to customer escalations, potentially diffusing tense/stressful situations through active listening, note taking, empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.

• Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.

• Ability to be authorized for work in government and medical facilities. Current or past security clearances are a plus.

Physical Demands

• Working at a desk in an open office environment for extended periods of time

• Able to lift a maximum of 100 pounds and stand for extended periods of time

Other Physical Requirements

• Must wear steel-toed boots and protective eye-wear

• Must wear respirator for certain tasks

• May require hearing protection

• High frequency of computer keyboarding

• High frequency of viewing a computer monitor

• Other personal protective equipment as applicable

Work Environment: Work is performed at customer facilities. Work may be performed in emergency and stressful situations and may include handling of hazardous materials.

About the Company:

Whether its racing cars or missions to Mars, digital manufacturing is printing the future of innovation. Velo3D is the leader in mission-critical digital manufacturing solutions specializing in metal Additive Manufacturing (AM) or 3D Printing for high performance industries.

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mandatory COVID-19 Vaccination:

Velo3D, Inc. is committed to ensuring that working conditions are safe for its employees. Given this commitment—and based on guidance from the Centers for Disease Control and Prevention, Equal Employment Opportunity Commission, and state and local government and public health agencies—Velo3D, Inc. requires that all new hires receive a full course of an eligible FDA-approved vaccine [(including a vaccine approved under the FDA’s Emergency Use Authorization power)], and provide proof of receipt of such vaccination, before their employment start date, unless an exemption is approved by Velo3D, Inc. The proof should be documentation evidencing vaccination; it should not contain any disability or other medical information. Vaccination status and documentation will be kept confidential. Velo3D, Inc. will engage in an interactive process to determine if a reasonable accommodation can be provided to those new hires who request an exemption from our vaccination policy due to a qualifying medical condition, or on the basis of a sincerely held religious belief and/or practice. If you receive and accept an offer of employment with Velo3D, Inc., please contact HR as soon as possible thereafter to discuss your request for an exemption, if applicable. New hires may request an exemption or accommodation without fear of retaliation. Velo3D’s mandatory COVID-19 vaccination policy applies equally to new hires and existing employees.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Title: EXECUTIVE PROJECT MANAGER

Reports to: General Manager, DMG MORI Additive Solutions

Location: DMG MORI Additive Manufacturing Excellence Center, Hoffman Estates IL

Hours: Monday through Friday, 8:30am to 5:30pm

Classification: Exempt

Travel: 25%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

The Executive Project Manager works closely with the General Manager, DMG MORI Additive Solutions (DMAS) in order to

support the development of the overall direct sales and service business of the company. To perform this job successfully,

an individual must be able to perform each essential function satisfactorily and must be able to regularly exercise

discretion and independent judgment. The requirements listed below are representative of the knowledge, skills, and

abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform

the essential functions. Responsibilities include up to and not limited to:

• Close interaction with the DMAS Management Team, DMAS Engineering, Sales and Service Teams, as well as

global factories

• Supporting the development of the overall direct sales & service business model

• Coordinating complex customer projects including milestone plans, resource planning and customer

communication for Capital Equipment purchases from PO to successful Machine Ramp Up

• Preparation of data and presentations for internal and external meetings using Microsoft Excel and PowerPoint in

the Microsoft Teams environment

• Conducting follow up and distribution of materials for internal and external meetings

• Understanding the sales process, P&L Statements, and managing costs

• Developing and implementation of strategic projects in engineering, sales, and organizational development

• Planning, organizing, and participating at customer visits

• Other duties as described

Minimum Requirements:

• Master’s degree from an accredited university preferred

• Bachelor’s Degree from an accredited university required, business, marketing or related field preferred

• Industry knowledge or recent experience in machine tool environments preferred, not mandatory

• Proficient in MS Office Suite, especially Excel and PowerPoint, knowledge in MS Teams, MS Projects preferred not

mandatory

• Strong communication skills to include effective communication with varying levels of external customers, external

suppliers and internal technical staff

• Strong analytical and problem-solving abilities. Executive Summaries, Flow Charts, Gantt Charts

• Ability to handle multiple projects simultaneously in a fast paced environment while meeting deadlines

• Proven flexibility with shifting priorities and ability to work under pressure and in new environments

• Proven organizational skills, with high attention to detail to meet goals and set priorities

• Proficient verbal and written language skills in 2nd language (e.g. German or Japanese) beneficial, English

proficiency mandatory

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Work Environment:

General office environment will be experienced. There will be periodic exposure to manufacturing environments which

may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual

machinery.

Physical Demands:

Frequent: Sitting at desk, utilizing computers and phones. Repetitive hand, wrist, arm, and shoulder movements.

Periodic: Business travel, standing, walking, bending, and stooping.

Occasional: Lifting, pushing, and pulling objects.

The Company: AddUp, headquartered in Clermont-Ferrand, France, was created in April 2016, after the formation of Fives Michelin Additive Solutions in 2015, by the two industrial groups, Fives and Michelin. Its current product line consists of both Powder Bed Fusion (PBF) and Direct Energy Deposition (DED) machinery as well as Additive Manufactured (AM)-produced parts for selected customers.

AddUp, Inc., the North American subsidiary, has recently revamped its Cincinnati facility to include significant metal 3D printing capability; there are currently five PBF machines and 2 DED machines. In order to realize its growth potential, AddUp is seeking a Market Specific Sales manager. The Sales Manager will have responsibilities for the Aerospace and Defense Market. They do not have to relocate to Cincinnati, but will be required to come in for one week each month for training on the technology. The overall objective of the position it to increase sales, market share, and customer satisfaction within the assigned region.

Responsibilities:

• All sales activities are to be performed using Salesforce.com as the medium of creating, communicating, and storing information per the company SOP.

• Develop a prospect list for the territory based on current contacts, new leads, and individual’s prior experience.

• In particular, identify those prospects which have a likelihood of purchasing at least one Powder Bed Fusion or Direct Energy Deposition machine within the next two years.

• Establish and maintain contacts within those prospects.

• For this restricted set of prospects, evaluate, make action plans to address, and improve our competitive position with respect to:

o Current incumbent suppliers of competitive equipment o AddUp’s ability to address applications which will bring value to the prospect’s

operations o Interpersonal relationships between AddUp staff and the key persons within the

prospect’s organization o AddUp’s qualifications with respect to government, industry-wide, and internal prospect

certification and performance requirements

• As well as characterize

o The competitiveness of AddUp’s equipment offering with respect to that of competitors o Future plans for metals AM, in particular, deployment of Powder Bed Fusion and Direct

Energy Deposition technologies.

• Engage the prospects on a recurring basis in order to maintain our visibility in their eyes as well as to surface opportunities to compete for their business

• Manage the pipeline for leads and opportunities, providing appropriate reporting on the status.

• Drive the order acquisition activity; ensure quotes are created in a timely and accurate fashion, initiate and manage internal discussions on pricing, follow through as necessary to close the deal.

• Post-booking, project manage the order fulfillment process as appropriate to ensure customer satisfaction with AddUp machinery and parts.

• Maintain contact with existing customers in order to guarantee their long-term satisfaction with AddUp.

• Gather and disseminate competitive intelligence.

• Identify needs for indirect sales channels and acquire them as directed. Qualifications:

• Ability to build sales volume in a high-value per sale capital goods market with 12 month purchase cycle time.

• Technical acumen

• 3-5 years’ experience in Additive Manufacturing or closely related industry, preferably metals AM.

• More extensive Additive Manufacturing experience a plus

• Technical background in Additive Manufacturing a double plus

• A structured, systematic approach to managing the assigned territory

• The ability to present in a professional and polished manner to senior level executives, both within the customers and within AddUp

• Familiarity with approaches to complex industrial sales such as Miller Heiman or Value-Selling

• Ability to manage communications between the customer and the other company functions (engineering, operations, and service)

• Willingness to travel 50+% of the time, although generally not over weekends. Occasional (once or twice a year) travel to Europe may be required

• Willingness to utilize a CRM system

• High ethical standards

• Willingness to communicate constructively

• B.S. preferred, and an MBA is highly preferred

Lead Manufacturing Engineer

OPT Industries (http://optindustries.com) is a rapidly growing, venture-backed MIT spinoff company

that is focused on building the next generation of additive manufacturing technology. Working at the

intersection of automation engineering, computational design, and polymer science, we design and

commercially manufacture highly customizable materials and products – everything from medical

devices to luxury fashion.

This position is located in Medford, MA.

Position Summary:

Responsible for designing and leading engineering projects with focus on both new equipment

development/design as well as managing all technical aspects related to continuous improvement

initiatives, new equipment installation and ongoing maintenance (corrective and preventative

maintenance).

Essential Functions:

• Leads new equipment development projects from concept to delivery.

• Engineering and technical lead for our proprietary 3D printing machines and post print

(secondary) equipment and product processing. Responsible for ensuring equipment installation

and performance meets or exceeds manufacturing requirements.

• Monitor and improve production processes to ensure they are operating efficiently and

effectively. Trouble shoots and implements quick solutions to ensure production continuity is not

disrupted.

• Analyze production data to identify trends, patterns, and opportunities for process

optimization. Lead continuous improvement efforts from a process and equipment standpoint.

• Understands and drives compliance to GMP requirements as well as OSHA, ISO, and customer

specific requirements.

• Mentor and train junior engineers and technicians to develop their skills and improve the overall

performance of the manufacturing team.

• Partner with Platform (Software/Firmware) and R&D teams to develop new manufacturing

capabilities and ensure that equipment is prepared for new design releases.

• Provides technical support to supply chain to ensure continuous and cost-effective supply of

quality product components.

Qualifications:

• BS Degree in Engineering discipline with a minimum of 10 years’ experience in relevant

industry roles or Master’s with a minimum of 7 years’ experience .

• Demonstrated track record of leading new manufacturing equipment development projects

from start to finish.

• 5+ years experience working directly with manufacturing automation development, vision systems or robotics.

• A proven track record of cost reduction and work simplification.

• Excellent analytical skills, with the ability to quickly navigate complex data and identify

opportunities for improvement.

• Strong communication and interpersonal skills, with the ability to work effectively with

cross-functional teams.

• Preference for Experience working with:

o 3D printing equipment or optics systems used in a manufacturing setting.

o Internally developed equipment where external support may be minimal.

o High volume production manufactured by fully automated equipment.

OPT Industries is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.